OLEE TALUKDAR
Gurgaon
Summary
Skilled Order to Cash Lead with substantial experience in financial reporting, credit management, and cash applications. Strengths include process improvement, data analysis, and strategic planning. Previously improved efficiency in order processing and collections procedures for past employers while maintaining strong customer relationships and team collaboration.
Overview
13
13
years of professional experience
4021
4021
years of post-secondary education
Work History
Team Lead
Genpact
Gurgaon
06.2025 - Current
- Analyzed data to identify trends and support decision-making processes.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Led a team of 10 individuals in achieving quarterly sales targets, exceeding goals.
- Produced weekly, monthly, quarterly reports on campaign performance results along with actionable insights based on data analysis.
- Developed and improved procedures for collection of past due amounts.
Senior Analyst
Accenture
Mumbai
12.2019 - 02.2024
- Manage the status of the accounts and balance reconciliation and identify inconsistencies issues and post bills, recipient invoices .
- Managed team resources, in assigning tasks, monitoring progress and ensure deadlines were met.
- Hands on experience in SAP in generating invoices, adjustments , generating credit memos ,reverse billing in ISU billing and dispute managements .
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis
- Prepared monthly collectable , ageing , high risk report and quarterly reports
Process Associate
Tata Consultancy Service
Mumbai
12.2016 - 11.2019
- Issuing accurate invoices to customer
- Keeping updated records of accounts receivable
- Working on SAP CRM and ISU billing to amend and update billing cycle
- Prepare and present analytical reports
- Collaborate with other departments to ensure billing accuracy
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance through chat and email
Technical Support Advisor
Aditya Birla Minacs now (Concentrix)
Bangalore
09.2014 - 06.2015
- Guidance of the users to support in technical support
- Work on tickets and escalation in given
- Troubleshoot customer inquiries related to software and hardware issues.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Provided technical assistance to customers through phone, email and chat support.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assisted customers with installation of new hardware and software applications.
Internship
Sygmia Innovative Pvt Ltd
01.2013 - 06.2014
- Upselling products on call
- Documenting and communicating the results of your efforts.
- Supported various program activities, assisting with administrative tasks.
- Managed customer inquiries through phone calls, emails, or other forms of communication.
Education
Diploma in Web Development - Web Development
Sygmia Innovative
Bangalore Bachelor of Arts -
Acharya Institute
Bangalore 06.2007 - 03.2010
High School Diploma -
Guwahati University
GuwahatiGED -
Don Bosco School
Guwahati Skills
- MS Office
- Advance Excel
- Power Bl
- ERP ( SAP)
Languages
English
First Language
Timeline
Team Lead
Genpact
06.2025 - Current
Senior Analyst
Accenture
12.2019 - 02.2024
Process Associate
Tata Consultancy Service
12.2016 - 11.2019
Technical Support Advisor
Aditya Birla Minacs now (Concentrix)
09.2014 - 06.2015
Internship
Sygmia Innovative Pvt Ltd
01.2013 - 06.2014
Bachelor of Arts -
Acharya Institute
06.2007 - 03.2010
Diploma in Web Development - Web Development
Sygmia Innovative
High School Diploma -
Guwahati University
GED -
Don Bosco School