OLGA ANDERSEN-BAISEL
Terre Haute
Summary
Detail-oriented DME operations specialist with extensive Bright Tree knowledge and experience in reimbursement, claim submission and appeals, insurance verification, medical records, payer communication, and cross-department coordination. Known for accuracy, organization, and the ability to manage high-volume tasks in fast-paced environments.
Overview
10
10
years of professional experience
Work History
DME Operations Specialist
Active Life Medical Products Inc.
01.2024 - 01.2025
- DME operations specialist at Active Life Medical Products Inc.
- Supported reimbursement, medical records, customer service, and shipping/receiving operations.
- Completed insurance verification, eligibility checks, and documentation/medical record reviews.
- Assisted with claim preparation, coding validation, and payer submissions.
- Resolved escalated customer issues; coordinated with internal teams to ensure timely solutions.
- Ensured HIPAA-compliant handling of all medical and billing records.
- Provided cross-training and workflow support across departments.
- Led cross-functional teams to implement process improvements, reducing turnaround times on orders.
- Developed training materials for new staff, improving onboarding experience and knowledge retention.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
Costumer Service Lead
Active Life Medical Products Inc.
01.2020 - 01.2022
- Costumer Service Lead at Active Life Medical Products Inc.
- Led day-to-day customer service operations and staff direction.
- Managed escalations, scheduling, training, and service quality metrics.
- Performed CRM data entry, order tracking, and communication with customers and vendors.
- Supported billing questions, account review, and financial issue explanation.
- Collaborated across sales, finance, and technical teams to resolve complex issues.
- Developed and implemented training programs to enhance staff performance and product knowledge.
- Analyzed customer feedback data to identify trends and recommend service improvements.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
Management Assistant in Costumer Service
Deutsche TELEKOM GmbH
01.2015 - 01.2019
- Management Assistant in Costumer service at Deutsche TELEKOM GmbH
- Delivered customer service, complaint resolution, sales support, and CRM data entry.
- Managed order processing, contract preparation, quality assurance, and issue tracking.
- Coordinated Internet/technical support, scheduled technicians, and conducted diagnostics.
- Created reports, statistics, and presentations using MS Office tools.
- Directed intern program: staff planning, shift planning, training development, and coaching.
- Coordinated executive schedules, optimizing time management for senior leadership.
- Assisted in planning corporate events, ensuring alignment with organizational goals and branding standards.
Education
Vocational Business School
01-2017
Business Management
Technical University of Applied Sciences
01-2015
Skills
- REIMBURSEMENT SUPPORT
- BRIGHTREE EXPERT
- INSURANCE VERIFICATION & ELIGIBILITY
- MEDICAL RECORDS REVIEW AND VERIFICATION
- ICD-10 / CPT FAMILIARITY
- CLAIMS SUBMISSION, FOLLOW-UP & APPEAL
- HIPAA COMPLIANCE
- CUSTOMER SERVICE & ESCALATION
- MS OFFICE EXPERT (WORD, EXCEL, POWERPOINT)
- TEAM PLAYER
- DETAIL ORIENTED
- TIME MANAGEMENT
- MULTILINGUAL COMMUNICATION ENGLISH, GERMAN, RUSSIAN
- STRONG WORK ETHIC
- WILLINGNESS TO LEARN AND GROW
- ADAPT WELL WITH CHANGING WORK ENVIRONMENT
Timeline
DME Operations Specialist
Active Life Medical Products Inc.
01.2024 - 01.2025
Costumer Service Lead
Active Life Medical Products Inc.
01.2020 - 01.2022
Management Assistant in Costumer Service
Deutsche TELEKOM GmbH
01.2015 - 01.2019
Vocational Business School
Business Management
Technical University of Applied Sciences