Oliver Cecil - Host - Charlie Browns Steakhouse

Summary

Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.

Overview

1

year of professional experience

Work History

Host

Charlie Browns Steakhouse

Speedway, IN

05.2025 - Current

Greeted guests warmly, ensuring a positive first impression.
Managed reservation system, optimizing seating arrangements for efficient service.
Assisted in training new hosts on customer service standards and procedures.
Coordinated with waitstaff to streamline guest flow during peak hours.
Handled guest inquiries and complaints professionally, enhancing overall satisfaction.
Maintained cleanliness of entrance area, promoting a welcoming atmosphere.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.

Education

High School Diploma -

Speedway Senior High School