Visiting new places of interests and learning more about the culture and cuisine
OLIVER DCOSTA
SALES MANAGER
Mumbai
Summary
An experienced sales manager who is highly motivated and has the knowledge and experience in luxury industry for over 15 years. My experience is based on key points such as Guest experience, revenue generation, talent management, relationship management and operational excellence. As a perfect role model on the shop floor, I am able to coach, give feedback, build morale and come up with brilliant ideas to increase the revenue. I am team player with exceptional interpersonal skills and always willing to learn about the business which can take the organization to new heights. I have worked with guests and employees from different nationalities across the globe and respect their culture and diversity. I am now ready and qualified for the next stage in a hugely successful career and is looking forward to make a significant contribution to any future employer.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Retail Manager
Heinemann Americas
06.2023 - 03.2024
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Delivered consistent results of $280k- $350k weekly basis with impressive numbers in Luxury category and improvement between 5% to 10% on monthly basis.
- Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Strong collaboration and cross promotion with onboard Jewelry business partner.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Interacted well with customers to build connections and nurture relationships.
Retail Manager
Starboard Cruise Services Inc
01.2022 - 02.2023
- In partnership with District Manager, develops sales strategies to meet or exceed guest service ratings and established financial objectives.
- Responsible for achieving Fine jewelry and Swiss timepieces targets (sales and penetration).
- Establish and holds individuals responsible to meet guest experience and sales targets.
- Ensures sales team is skilled with Company standards, sales behaviors, and product knowledge.
- Provides feedback and coaching to ensure Retail and Cruise Line guest experience standards are championed while driving business performance.
- In partnership with District Manager, sets effective and accurate business plan, including voyage planner.
- Develop productive working relationship with cruise line leadership; Revenue manager, Hotel director, Cruise director and fosters collaboration.
Assistant Retail Manager
Starboard Cruise Services Inc
09.2017 - 01.2022
- Leads team to achieve short and long-term financial commitments
- Champions Standards and models behavior leading by examples, inspiring excitement and belief
- In partnership with Retail Sales Manager, develops sales strategies to meet or exceed established guest service ratings and financial objectives
- Targets guest demographic provided by Retail Manager to enhance guest experience and maximize revenue
- Conducted regular performance evaluations for staff members, identifying areas for improvement or recognition as necessary.
- Manages VIP events/key demographics ,establishes and holds individuals responsible to guest and sales targets, in partnership with Retail Manager.
Jewelry & Watch Specialist
Starboard Cruise Services Inc
06.2012 - 08.2017
- Hosting seminars on Fine jewelry and Fine watch brands during the cruise in various lounges
- Building deep relationships through guest journey by sharing stories that inspire guests
- Understands overall market (e.g., competitors' strengths and weaknesses, trends, guest demographic, etc.)
- Accountable for completion of stock count daily; perpetual inventory activities
- Maintains functional relationships on board; leveraging in the know friend; i.e., restaurants, waiters, food and beverage teams and shore excursions and cross promoting in various areas around the ship.
- Assisted customers in selecting their perfect jewelry & timepiece through detailed explanations of each items features, benefits and history.
- Boosted sales revenue by offering tailored promotions to clients, effectively upselling high-end timepieces.
- Provided exceptional after-sales support, handling repairs and warranty claims to maintain customer loyalty.
- Trained junior team members on product knowledge and sales techniques, improving overall store performance.
Promotional Ambassador & Sales associate
Starboard Cruise Services Inc
12.2007 - 06.2017
- Champions Starboard Way and models the behavior.
- Learns about guest and excites them about upcoming experiences of interest.
- Hosting seminars, raffles and shopping events on royal promenade inviting guests for a live show and creating desire to purchase our brands.
- Building partnership with onboard revenue partners and cross promoting and inviting guests to our sale events.
- Inspiring guest to indulge in a memory from their dream vacation by creating a lasting positive impression including their purchase and retail shops.
- Delivers brand service strategies and supports product initiatives.
Education
Second Year Junior College Commerce Stream - COMMERCE
06.1999 - 05.2001
Board: Mumbai-India Board
High School Diploma -
06.1998 - 05.1999
Board: Mumbai-India Board
Skills
Excellent client interfacing skills
High potential individual
Adaptable and passionate for challenges
Extremely fast learner
Strategic selling
Accomplishments
- Starboard employee of the month 2009 Serenade of the Seas
- Employee of the month nominee for Royal Caribbean cruise international 2013 Oasis of the Seas
- Starboard employee of the month 2014 Quantum of the Seas
- Assistant Retail Manager of the month for the fleet 2019 Symphony of the Seas
- Startup team for Royal Caribbean International Allure, Quantum, Anthem, Harmony, Spectrum & Icon of the seas
Personal Information
- Passport Number: Z7470472
- Passport Date Of Issue: 10/11/23
- Passport Place Of Issue: Mumbai (India)
- Passport Expiry Date: 10/10/33
- Date of Birth: 09/26/81
- Nationality: Indian
- Marital Status: Married
Us Visa
C1/D Valid until 02/02/28
Additional Information
Good image and demeanor, proven written and verbal communication skills, industry knowledge, experience in client acquisition and retention, passion for closing deals, time management and organization.
Interests
Cooking, exploring new places, experiencing the local cultures and cuisines.
Inviting family & friends for meals has been my most interesting activity.
Timeline
Retail Manager - Heinemann Americas
06.2023 - 03.2024
Retail Manager - Starboard Cruise Services Inc
01.2022 - 02.2023
Assistant Retail Manager - Starboard Cruise Services Inc
09.2017 - 01.2022
Jewelry & Watch Specialist - Starboard Cruise Services Inc
06.2012 - 08.2017
Promotional Ambassador & Sales associate - Starboard Cruise Services Inc
12.2007 - 06.2017
KJ KHILANI JR COLLEGE - Second Year Junior College Commerce Stream, COMMERCE
06.1999 - 05.2001
FR.AGNEL TECHNICAL HIGH SCHOOL - High School Diploma,
06.1998 - 05.1999