Oliver Felix
Senior Global Mobility Consultant
Bengaluru
Summary
To gain employment with a company or institution that offers a consistently positive atmosphere to learn and implement them for the betterment of the business. Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
5
5
Languages
Work History
Senior International Assignment Consultant
Cartus
01.2020 - Current
- Provided single point of co-ordination for all phases of international relocation activities, administering and policing client policy on behalf of client as outlined in their specific policy
- Worked with business in client implementation process for onboarding of new client
- Participated in client trainings and created required procedures and documents for implementation of processes
- Provided regular training and knowledge sharing sessions to build quality capability and capacity in the team
- Participated in regular calls with client management to review and receive feedback of team's effort and identify opportunities for optimization
- Was responsible for client deliverables for APAC region and point of escalation as process lead
- Coordinated the delivery of services and managed vendors as dictated by client policy
- Counseled employees to the best utilization of program benefits
- Delivered International Relocation products and services to employees
- Participated in special projects when needed, including client presentations and client/vendor/supplier training
- Identified growth and improvisation opportunities, and referred it to Account Management Team and also helped with implementation and management of the same
- Counseled employees on their payroll benefits and partnered closely with client payroll teams to ensure delivery of service
- Developed and maintained records and ad-hoc reports for management review and decision making.
- Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
Global Relocation Consultant
BGRS
01.2017 - 01.2020
- Led daily operations of the team as a troubleshooter and subject matter expert for operational questions and customer/client service intervention
- Effectively handled and modified caseload reports to include VIP or specialty files and managed client relationships on day-to-day issues
- Provided highest level of customer service by communicating effectively with customer, client, management, and operational team
- Provided back up to team leaders and other relocation analysts on vacation and leave, and performed desk audits and quality check during backup period
- Initiated process of auditing data and reports to maintain data integrity
- Reviewed and maintained survey results log and individual quarterly scorecards with team lead
- Maintained client SLA standards within team and assisted with client reporting
- Trained and coached BGRS service standards, assuring that both new and experienced CS team members have the tools needed to best do their jobs
- Worked with Manager, Client Services on projects as requested and provided regular feedback on team needs and performance
- Hosted regular meetings with team and client as required.
Associate Process Administrator
Great West Global Financial
01.2016 - 01.2017
- Create FSETs (File Setup) to eliminate manual entry of data, automatically add new participants to system, keeping information consistent with client's payroll system, reduce paperwork and mailing and simplify client's administrative responsibilities
- Duties including but not limited to processing and quality control
- Works on multiple and complex issues where analysis of data requires in-depth evaluation of variable factors
- Perform user acceptance testing for incoming payroll files
- Work with onshore/offshore team for day-to-day operations
- Accurately and efficiently process and perform analysis and entry of customer transaction requests and assign tasks into EASY recordkeeping system
- Developed extensive job knowledge by applying written procedures, and special handling of exception cases
- Responsible for prioritization and completion of assigned tasks in accordance with department performs review of data and activity to prevent risk of loss due to errors.
Junior Projects Engineer
NOVA HVAC Pvt Ltd
01.2010 - 01.2011
- Arranging of contractors and passing contractor quotes and bills
- Regular site checks
- Applying for government tenders
- Managing site supervisors
- Meeting with architects
- Coordinated and assisted in logistics and receipt of materials at site
- Coordinated with all project related personnel on day-to-day progress of work activities, procurement and operations to ensure timely completion of projects
Associate Projects Lead
CitiSolutions Hospitality Products Pvt Ltd
01.2006 - 01.2009
- Brand building and formulation of marketing strategies to help improve sales
- Assisted in implementation and execution of project
- Coordinated and assisted in logistics and receipt of materials at site
- Coordinated with all project related personnel on day-to-day progress of work activities, procurement and operations to ensure timely completion of projects
- Holding of daily review meetings and delegation of work.
Education
PGDBA - Business Administration and Finance
Kristu Jayanti College of Management
Bengaluru 04.2017 - 04.2019
BBA - Finance
Kristu Jayanti College of Management
Bengaluru 04.2013 - 04.2016
Pre-University Certification -
Government PU College
Bengaluru 04.2012 - 04.2013
Secondary School Leaving Certification -
Patel Public School
Bengaluru 04.2005 - 04.2006
Skills
Team Playerundefined
Accomplishments
- Top learner of BizLibrary for BGRS on a Global Level
- Set a learning plan and completed a minimum of 30 minutes of weekly LinkedIn learning on an ongoing basis.
- Played an active role in Corporate Social Responsibility with all employers.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 4 staff members in the current position.
- Successfully converted defects to positive engagements on a assignment level.
- Received many incentives programs by achieving the established targets with accuracy and efficiency.
- Collaborated with team of 7 in the development of leaning the process where possible.
Disclaimer
I hereby declare that the information provided above is true to the best of my knowledge and belief and this data correctly describes my qualification, experience and me.
Timeline
Senior International Assignment Consultant
Cartus
01.2020 - Current
PGDBA - Business Administration and Finance
Kristu Jayanti College of Management
04.2017 - 04.2019
Global Relocation Consultant
BGRS
01.2017 - 01.2020
Associate Process Administrator
Great West Global Financial
01.2016 - 01.2017
BBA - Finance
Kristu Jayanti College of Management
04.2013 - 04.2016
Pre-University Certification -
Government PU College
04.2012 - 04.2013
Junior Projects Engineer
NOVA HVAC Pvt Ltd
01.2010 - 01.2011
Associate Projects Lead
CitiSolutions Hospitality Products Pvt Ltd
01.2006 - 01.2009
Secondary School Leaving Certification -
Patel Public School
04.2005 - 04.2006
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