OLIVER KULLNACHERRY

Acted as the primary point of contact for clients using ADP payroll solutions, helping them navigate system-related challenges and resolve payroll processing concerns.

• Working as part of the frontline ADP Payroll Processing team, supporting clients with payroll-related challenges through issue resolution, query handling, user assistance, and training on ADP technologies and payroll solutions.
• Delivered payroll support to client organizations, addressing diverse business requirements and ensuring effective payroll management for employee counts ranging from 1 to 10,000+.
• Guide and train client users on ADP technology, payroll processes, and system functionalities to help them effectively manage their payroll operations.
• Assisted clients with payroll-related queries, troubleshooting issues, identifying root causes, and providing timely resolutions to enhance client satisfaction.
• Supported clients through phone, email, and chat, facilitating a seamless client experience.
• Collaborated with clients to identify requirements and provided tailored solutions, ensuring compliance and maintaining high service quality.

• In the role of Assistant Manager at Concentrix, responsibilities include overseeing the customer service team, ensuring smooth operations. This position demands effective leadership and the ability to guide team members in addressing customer inquiries and issues promptly. By leveraging strong communication skills, it is possible to foster a collaborative environment that promotes excellence in customer service. Achievements in this role encompass.
• Scheduled team shifts and assignments to maintain adequate coverage.
• Implemented training programs for new employees to streamline onboarding experience.
• Managed customer inquiries and resolved issues promptly, contributing to enhanced customer satisfaction.

Extracted data from workflow tools to generate and analyze performance reports, improving data

Collaborated with cross-functional teams to design and implement strategic improvements, leading

Proactively upskilled and cross-trained in payments, reporting, and mentoring to support business

needs.

Mentored and trained new hires, including hands-on training in specialized tasks where strong

expertise was demonstrated.

review and investigation of claims to minimize processing delays by coordinating with inbound,

• Provided exceptional customer support and resolved inquiries as a Customer Service Associate at Fareportal.
• Assisted customers in resolving travel-related inquiries
• Resolved customer complaints promptly
• Provided detailed product information and travel options