Olivia Baker
Anderson
Summary
Detail-oriented industrial cleaner offering 2+1/2-year background performing light and heavy janitorial duties in a fast paced, high traffic industrial factory setting. Familiar with OSHA standards. Comfortable handling strenuous labor and working near sensitive materials.
Overview
14
14
years of professional experience
Work History
Factory Cleaner
4M Building Solutions
01.2024 - Current
- Trained new staff on proper cleaning techniques, equipment usage, and safety protocols.
- Ensured timely completion of daily tasks while maintaining attention to detail in all cleaning assignments.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms (14 total), kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Vacuumed rugs and carpets to ensure a neater appearance in high traffic areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Disposed of trash (70 cans) and recyclables each day to avoid waste buildup.
- Optimized cleaning routes and methods for large facilities, achieving comprehensive coverage in less time.
Cleaner
Sweet Galilee at the Wigwam Assisted Living
03.2023 - 01.2024
- Ensured cleanliness and sanitation of common areas (lobby, restrooms, elevators, hallways), following established protocols.
- Cleaned and sanitized bathrooms, kitchens, bedrooms, and living rooms in resident apartments according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Handled equipment, chemicals, and materials properly and with caution.
- Collaborated with staff and residents to develop efficient cleaning schedules that minimized disruption to residents.
- Enhanced overall facility appearance through attention to detail and commitment to high standards of cleanliness.
Customer Service Representative
National Programming Service
10.2016 - 09.2017
- Assist customers in selecting best entertainment package to fulfill their needs by gathering all pertinent details.
- Accurate and complete entry of all order details, using discretion with customers’ sensitive personal information.
- Compliance with all legal terms and conditions as set forth by corporate.
- Tracking customer installations and any discrepancies.
- Monitoring and scoring agents’ calls to ensure all quality assurance standards are being met, and following escalation protocol when not.
- Handling customer service calls: taking complaints, tracking using ticket system and following up when appropriate, answering questions about and clarifying billing issues, modifying customer orders, etc.
Customer Care Representative
Xerox
01.2015 - 04.2015
- Answer incoming customer calls.
- Completing customer orders.
- Assist new customers in learning how to effectively use their new equipment
- Resolved customer inquiries, mostly billing disputes, through effective communication and problem-solving skills.
Material Handler
Formica Corporation
08.2014 - 12.2014
- Fulfill customer orders of laminate sheet products, with emphasis on accuracy.
- Process customer returns and arriving product from other company locations.
- Track number, location, and personnel for each order.
- Track number, size, and location of all rejected product.
- Use specialized equipment to create custom orders.
Production Associate
Keihin IPT Manufacturing
10.2012 - 03.2014
- Operated assembly line machinery to ensure efficient production flow.
- Conducted quality inspections to maintain product standards and compliance.
- Collaborated with team members to optimize workflow and reduce downtime.
- Trained new associates on safety protocols and operational procedures.
- Reject Improvement Plan charts.
- Tracked all rejected parts to identify any ongoing issues.
Education
High School Diploma -
Penn Foster High School
Skills
- Excellent communication skills, both verbal and written
- Strong history of working with peers to achieve common goals
- Superb attention to detail
- Responsible, reliable, and punctual, with very strong work ethic
- Highly invested in continued personal and professional growth
Timeline
Factory Cleaner
4M Building Solutions
01.2024 - Current
Cleaner
Sweet Galilee at the Wigwam Assisted Living
03.2023 - 01.2024
Customer Service Representative
National Programming Service
10.2016 - 09.2017
Customer Care Representative
Xerox
01.2015 - 04.2015
Material Handler
Formica Corporation
08.2014 - 12.2014
Production Associate
Keihin IPT Manufacturing
10.2012 - 03.2014
High School Diploma -
Penn Foster High School