Olivia Danels
Fort Branch
Summary
Compassionate Patient Access Coordinator known for productive and efficient task completion. Skilled in patient registration, insurance verification, and data confidentiality management. Excel in communication, teamwork, and problem-solving to enhance patient experience and streamline access processes.
Overview
6
6
years of professional experience
Work History
Patient Access Coordinator
Deaconess Gibson Hospital
Princeton
02.2024 - 03.2025
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Coordinated with other departments to ensure projects were completed on time and within budget.
Patient Access Intake Specialist
Deaconess Gateway Hospital
Newburgh
06.2022 - 02.2024
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Analyzed patient accounts for accuracy of demographic information before submitting claims for payment processing.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Compiled information from patients and caregivers or family members to identify care concerns.
Key Holder
Dollar General
Princeton
09.2019 - 06.2022
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Used Point of Sale register system to complete transactions.
- Handled customer inquiries and complaints with professionalism and patience.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Education
High School Diploma -
Princeton Community High School
Princeton, IN05-2020
Skills
- Patient registration
- Insurance verification
- Payment processing
- Data entry
- Medical terminology
- Customer service
- Team leadership
- Communication skills
- HIPAA compliance
- Pre-admission requests
- Policy understanding
- Team collaboration
- Phone and email etiquette
- Patient check-in
- Registration management
- Paging systems
- Health insurance knowledge
Affiliations
- I volunteered with the Girl Scouts for 15 years.
- I enjoy traveling and meeting new people!
- I took dance lessons for 16 years, and helped with children as young as 4 years old.
- I was in the Pride Employee Resource Group at Deaconess for 2 years.
Timeline
Patient Access Coordinator
Deaconess Gibson Hospital
02.2024 - 03.2025
Patient Access Intake Specialist
Deaconess Gateway Hospital
06.2022 - 02.2024
Key Holder
Dollar General
09.2019 - 06.2022
High School Diploma -
Princeton Community High School
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