Olivia Madsen
WEST LAFAYETTE
Summary
Dedicated student with a strong background in patient care and customer service, while awarded for their academic standing. Excels in interpersonal skills, ensuring high standards, and aligning efforts with healthcare environment demands. Known for their respect of individuality and diversity.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Patient Admitting Representative
Eisenhower Medical Center
06.2022 - Current
- Collaborated with medical staff, ensuring timely communication of pertinent information for optimal patient care.
- Enhanced patient satisfaction by efficiently managing the admitting process and addressing concerns promptly.
- Verifies and accurately enters and updates patient information while registering as per departmental guidelines.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Followed document protocols to safeguard confidentiality of patient records.
Tanning Consultant
Island Heat Tanning Spa
11.2019 - 07.2021
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Educated clients on health and safety of tanning facilities and procedures.
- Met and surpassed monthly sales goals.
Education
Kalamazoo Valley Community College
Kalamazoo, MI 09.2019 - 05.2020
Bachelor of Science - Kinesiology
Purdue University
West Lafayette05.2025
High School Diploma -
Mattawan High School
Mattawan, MI06.2021
Skills
Customer Service
Verbal Communication
Teamwork and Collaboration
Cultural Competency
Patient Care and Empathy
Timeline
Patient Admitting Representative
Eisenhower Medical Center
06.2022 - Current
Tanning Consultant
Island Heat Tanning Spa
11.2019 - 07.2021
Kalamazoo Valley Community College
09.2019 - 05.2020
Bachelor of Science - Kinesiology
Purdue University
High School Diploma -
Mattawan High School
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