Olivia Saalfrank
Fort Wayne
Summary
Dynamic professional with extensive experience in customer service, office administration, and team leadership within diverse environments. Recognized for effectively managing patient and client interactions, overseeing daily operations, and maintaining accurate records to ensure efficiency and a positive experience. Demonstrated expertise in training and mentoring staff, implementing visual merchandising and workflow standards, managing inventory, and coordinating impactful marketing initiatives. Technically proficient in Dentrix, Microsoft Word, Excel, and various office systems, offering a reliable blend of flexibility, adaptability, and a compassionate, client-focused approach that consistently supports organizational goals while enhancing customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Assistant
Todd Saalfrank DDS, Fort Wayne
Fort Wayne
09.2019 - Current
- Managed supply inventory and coordinated ordering of dental instruments and materials to maintain adequate stock levels.
- Captured dental X-rays and efficiently operated clinical and office equipment.
- Adhered to all applicable health, safety, and infection-control regulations.
- Demonstrated flexibility, adaptability, and consistent punctuality in a fast-paced clinical environment.
- Educated patients on preventive dental care, plaque control, treatment options, and post-treatment care.
- Collaborated effectively with the dentist and team members while also maintaining the ability to work independently.
- Delivered compassionate patient care while maintaining a strong commitment to patient comfort and satisfaction.
- Utilized Dentrix software to manage patient records and office workflow.
- Performed instrument sterilization and maintained a clean, sanitary, and safe clinical environment.
Office Receptionist
Todd Saalfrank DDS, Fort Wayne
Fort Wayne
04.2019 - 09.2019
- Managed phone and email communications, ensuring prompt, professional responses to patient inquiries and appointment requests.
- Greeted patients and families, providing a welcoming first impression and facilitating smooth check-in and check-out processes.
- Maintained accurate patient records, including dental histories, treatment notes, and documented concerns.
- Educated patients on treatment options and office procedures, ensuring informed decisions and enhancing patient comfort.
- Coordinated office operations, including supply inventory, mail handling, insurance documentation, and patient payments.
- Supported clinical workflow by assisting staff with scheduling, documentation, and administrative tasks to ensure efficient daily operations.
Store Manager
Sugar Love Boutique, Fort Wayne
Fort Wayne
08.2017 - 04.2019
- Implemented and maintained visual merchandising in alignment with the owner’s brand standards to enhance in-store presentation.
- Monitored market trends and customer preferences to inform product selection and sales strategies.
- Planned, created, and scheduled social media content to increase brand visibility and engagement.
- Directed photoshoots for new products to ensure high-quality visual content for social media and marketing campaigns.
- Managed all aspects of inventory, including online listings, floor displays, and back stock, to maximize sales and operational efficiency.
- Delivered exceptional customer service as a knowledgeable and enthusiastic sales associate.
- Trained, coached, and mentored new sales staff to maintain high-performance standards and drive boutique sales.
Education
Associate of Applied Science - Diagnostic Medical Sonography
University of Saint Francis
Fort Wayne, IN12.2028
Bachelor of Science - Business Marketing
Butler University
Indianapolis, IndianaSkills
- Customer service expertise
- Team leadership and training
- Inventory control
- Implementation of visual branding guidelines
- Proficient in Microsoft Word, Excel, and Dentrix
- Billing and scheduling coordination
- Social media strategy development
- Adaptability to changing environments
- Rapid learner with keen attention to detail
- Professional client engagement
Certification
- MS 100- Business Applications with Excel, Butler University, August 2018 – May 2019
- CPR Certification, Red Cross, 2021
Timeline
Dental Assistant
Todd Saalfrank DDS, Fort Wayne
09.2019 - Current
Office Receptionist
Todd Saalfrank DDS, Fort Wayne
04.2019 - 09.2019
Store Manager
Sugar Love Boutique, Fort Wayne
08.2017 - 04.2019
Associate of Applied Science - Diagnostic Medical Sonography
University of Saint Francis
Bachelor of Science - Business Marketing
Butler University