Olivia Sanchez
South Bend
Summary
Dedicated Customer Service Professional with extensive experience in organizing community events and managing member services. Specializes in driving team collaboration and achieving performance goals through effective communication and problem-solving. Skilled in event logistics and team leadership, consistently ensuring operational efficiency and high guest satisfaction.
Overview
5
5
years of professional experience
Work History
Special Events Manager
SB Venues Parks & Arts
South Bend
04.2024 - Current
- Led vendor committee for Fusion Fest, coordinating logistics and vendor participation.
- Collaborated with local businesses and vendors to secure resources and support for events.
- Organized free or low-cost community events to enhance local engagement and accessibility.
- Managed youth scholarship applications and facilitated communication with recipients to ensure successful program delivery.
- Attended work conferences in order to further parks department knowledge
Member Services Manager
YMCA
South Bend
09.2021 - 04.2024
- Delivered exceptional customer service, enhancing guest satisfaction in a fast-paced environment
- Managed phone call distribution and guest greetings, ensuring efficient communication and welcoming atmosphere
- Presented accurate information about the facility
- Documented new members into the Software
- Managed merchandise and snack stock
Education
Bachelor of Science - Business
Indiana University of South Bend
South Bend, IN05-2027
High school diploma - Core 40
Washington High School
South Bend, IN05-2010
Skills
- Event strategy
- Event logistics
- On-site execution
- Vendor management
- Budget management
- Logistics
- Operations
- Inventory Management
- Microsoft Office proficiency
- Leadership
- Team collaboration
- Teamwork
- Effective communication
- Problem-solving
- Detail-oriented
- Customer Service
Community Service
YMCA, 2021-2023, Helped coordinate free community events, Managed stations for Healthy Kids Day, Assisted with set up and break down of events
Timeline
Special Events Manager
SB Venues Parks & Arts
04.2024 - Current
Member Services Manager
YMCA
09.2021 - 04.2024
Bachelor of Science - Business
Indiana University of South Bend
High school diploma - Core 40
Washington High School