Olivia Stedman
Mishawaka
Summary
Dynamic and dedicated hospitality professional with a year of barista experience at Starbucks, adept at thriving in fast-paced food service environments. Expertise in POS transactions, combined with a commitment to maintaining impeccable cleanliness and food safety standards, ensures a high-quality customer experience. Currently serving as a babysitter at Beacon Health and Fitness, responsibilities include providing attentive care while managing multiple tasks and fostering a welcoming atmosphere. Recognized for strong communication skills, attention to detail, and a polished, guest-focused approach, consistently excels in anticipating needs and delivering exceptional service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Babysitter
Beacon Health System
09.2025 - Current
- Supervised children's activities, ensuring safety and engagement in recreational and educational tasks.
- Maintained communication with parents regarding children's progress and daily experiences.
- Monitored behavior and provided guidance to encourage positive interactions among peers.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Reassured children when upset providing emotional support and stability.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
Hostess
Ruth’s Chris
07.2024 - 09.2025
- Greeted and seated guests promptly to enhance dining experience.
- Managed reservation system to optimize table turnover and guest flow.
- Provided menu information, answering questions to ensure guest satisfaction.
- Collaborated with waitstaff to coordinate service and special requests efficiently.
- Monitored dining area for cleanliness and ambiance, ensuring high standards were met.
- Handled guest complaints professionally, resolving issues to maintain loyalty.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Backed up servers by checking on tables and retrieving items for guests.
- Opened and closed seating sections according to volume of guests.
- Delivered pick-up and curbside orders to guests.
Barista
Starbucks
07.2023 - 07.2024
- Completing cash and credit/digital transactions at a register
- Serving
- Effectively communicating with customers and fellow employees
- Provided exceptional customer service by engaging with customers and addressing inquiries promptly.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Adhered to strict food hygiene regulations, minimizing the risk of contamination or illness among customers
- Collaborated with team members to enhance workflow efficiency during peak service times.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
High School Diploma -
Penn High School
Mishawaka, IN01.2025
Bachelor of Science - Criminal Justice And Psychology
Indiana University, South Bend
South Bend, IN06-2029
Skills
- Hospitality Service Expertise
- POS
- Problem-Solving
- Patience and Empathy
- Safe Food Handling
- Guest Relations
- Menu Memorization
- Attention to Detail
- Team player
- Effective multitasking
Certification
- First Aid Certified
- CPR Certified
Languages
Spanish
Elementary
Timeline
Babysitter
Beacon Health System
09.2025 - Current
Hostess
Ruth’s Chris
07.2024 - 09.2025
Barista
Starbucks
07.2023 - 07.2024
High School Diploma -
Penn High School
Bachelor of Science - Criminal Justice And Psychology
Indiana University, South Bend