Olivia Thomas
Evansville
Summary
Dynamic Case Manager with a proven track record at Connections, excelling in client advocacy and resource allocation. Skilled in developing individualized care plans and achieving positive outcomes through effective problem-solving and relationship building. Committed to ensuring client satisfaction while ensuring compliance with HIPAA regulations and maintaining meticulous documentation.
Overview
3
3
years of professional experience
Work History
Case Manager
Connections
07.2022 - Current
- Assisted clients in accessing community resources and services.
- Conducted Level of Care assessments to evaluate client needs and eligibility.
- Collaborated with individual teams to develop individualized care plans.
- Educated clients about available benefits and programs tailored to their circumstances.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients' situations, identifying strengths, goals, relevant services, and necessary interventions.
- Participated in community events to promote services and engage with public.
- Created and managed budgets, efficiently allocating resources for waiver services.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Ensured client satisfaction by efficiently addressing concerns or needs in a timely manner.
Education
Bachelor of Science - Psychology
University of Southern Indiana
Evansville, IN05-2022
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Conflict resolution
- Email and telephone etiquette
- Client advocacy
- Documentation proficiency
- Emotional awareness
- Resource identification
- Utilization management
- HIPAA compliance
- Verbal and written communication
- Resource allocation
- Attention to detail
Timeline
Case Manager
Connections
07.2022 - Current
Bachelor of Science - Psychology
University of Southern Indiana