Olivia Wells
Indianapolis
Summary
I am a motivated and dependable Licensed Esthetician and hospitality professional with experience in office administration and front-desk operations. I have a proven ability to manage multiple priorities while maintaining a positive, solutions-focused attitude. My passion is delivering exceptional customer service and creating personalized experiences that exceed client expectations, whether in the hospitality industry, an administrative office setting, or the treatment room. I am a dependable professional, recognized for consistently taking initiative, embracing additional responsibilities, supporting daily office operations, and contributing to team success in fast-paced, dynamic environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Administrator
Vertical Home Health
08.2025 - Current
- Answered and directed incoming phone calls in a professional and timely manner.
- Managed incoming and outgoing emails, ensuring accurate communication and follow-up.
- Processed incoming and outgoing mail, including sorting, distributing, and preparing shipments.
- Assisted with new employee orientation by preparing materials and providing administrative support.
- Performed general office duties such as filing, data entry, scheduling, and maintaining organized workspaces.
- Monitored and maintained office supply inventory, ensuring supplies were consistently stocked and reordered as needed
Esthetician
Self-Employed Services
08.2024 - Current
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Established long lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Analyzed skin conditions and made appropriate product recommendations.
- Performed various facial treatments for optimal skin health, including dermaplane, chemical peels, and LED therapy.
Front Desk Agent
JW Marriott Hotel
02.2025 - 07.2025
- First point of contact welcoming guests, delivering an exceptional and personalized check-in/check-out experience.
- Promptly respond to guest cues without being asked displaying professionalism and assertiveness.
- Offer concierge-level assistance by recommending local experiences, dining, transportation, and other guest services.
- Collaborate closely with housekeeping, bell staff, valet, and management to ensure a smooth and luxurious guest experience.
- Address and resolve guest complaints or issues swiftly, following service recovery protocols when necessary.
Office Assistant
Chef JJ's Downtown
06.2022 - 12.2024
- Assisted the General Manager with contacting clients, responding to emails, answering the phone, scheduling meetings, and weekly organizational tasks.
- Ensured a neat and orderly office environment, contributing to smooth daily operations and a positive impression on clients and staff.
- Proficient in Google, Outlook, and Microsoft Office.
Event Host
Chef JJ's Downtown
04.2021 - 12.2024
- Demonstrated ability to interact with corporate clients and business owners in a friendly and professional manner.
- Prioritize multiple tasks in a fast-paced environment while staying calm and composed.
- Adapted quickly to evolving client needs, integrating last-minute changes smoothly and maintaining high levels of client satisfaction.
- Ensured event spaces were meticulously set up according to client specifications, maintained cleanliness while delivering authentic hospitality throughout the experience.
Education
Esthetics License -
Indiana Wellness College
Carmel, IN07-2024
Skills
- Time management
- Office administration
- Administrative support
- Team Player
- Superior Attention To Detail
- Customer Service Excellence
- Cross Functional Collaboration
- Proficient In Multitasking And Organization
- Experienced Candidate Well-Versed In The Hospitality Industry
- Eyebrow Shaping
- Advanced Facial Techniques
- Dermaplaning Proficiency
- Chemical Peels
- Hair Removal
- Facial Massage
Certification
- Dermaplane Certification
- Nano Needling Certification
- Microdermabrasion Certification
- CPR/AED Certification
- Blood-borne Pathogens Standard Training Certification
- LED Light Therapy Certification
Timeline
Office Administrator
Vertical Home Health
08.2025 - Current
Front Desk Agent
JW Marriott Hotel
02.2025 - 07.2025
Esthetician
Self-Employed Services
08.2024 - Current
Office Assistant
Chef JJ's Downtown
06.2022 - 12.2024
Event Host
Chef JJ's Downtown
04.2021 - 12.2024
Esthetics License -
Indiana Wellness College