Oluwaseun Olosunde
Indianapolis
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Support Engineer successful at using judgment and advanced technical acumen to make positive impact on Teams. Forward-thinking and resourceful professional with diligent mindset and disciplined approach. Subject Matter Expert in M365.
Overview
2
2
years of professional experience
Work History
Teams Support Engineer Tier 2
Tek Experts USA
09.2023 - Current
- Collaborated with outside departments to implement system-wide improvements.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Executed routine maintenance activities on systems infrastructure, preventing potential downtime scenarios while minimizing impact on customers'' daily operations.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Responded to customer inquiries and provided technical assistance over phone.
Systems
DHL Supply Chain
07.2022 - 07.2023
- Defined and documented scope of projects for distribution to team.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Assisted in the development of long-term IT strategies aligned with overarching organizational goals.
- Diagnosed, troubleshot and resolved network and system problems.
Education
Associate of Applied Science - Information Technology
Ivy Tech Community College of Indiana
Indianapolis, IN07.2025
No Degree - Cybersecurity
ELvtr
California, PA02.2021
Skills
- Technical Troubleshooting
- Customer Needs Assessment
- Attention to Detail
- Issue and Resolution Tracking
- Technical issues analysis
- Online Chat Support
- Technical Support
Timeline
Teams Support Engineer Tier 2
Tek Experts USA
09.2023 - Current
Systems
DHL Supply Chain
07.2022 - 07.2023
Associate of Applied Science - Information Technology
Ivy Tech Community College of Indiana
No Degree - Cybersecurity
ELvtr
Similar Profiles
ROSELINE AkinbobolaROSELINE Akinbobola
Level 2 IT Support Engineer at Tek Experts USALevel 2 IT Support Engineer at Tek Experts USA
Nick DoodyNick Doody
Incident Manager at Tek Experts USA (Microsoft)Incident Manager at Tek Experts USA (Microsoft)
Gavin JacksonGavin Jackson
Microsoft Tier 2 Support Engineer at Tek ExpertsMicrosoft Tier 2 Support Engineer at Tek Experts