Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Oluwatobi Akinwamide

Camby,IN

Summary

Self-motivated and passionate IT technical support professional with excellent communication skills. Adept at integrating analytical prowess, superb communication abilities, and team leadership to fulfill organizational objectives and elevate the performance and reliability of information systems. Committed to optimizing operational efficiency while ensuring the seamless functioning of IT infrastructure.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Service Representative

Peckham, Inc.
08.2024 - Current
  • Provides technical support to users/customers and troubleshoots technical issues.
  • Responds to customer inquiries via phone.
  • Resolves technical issues related to Microsoft 365, computers, software, printers, and user accounts.
  • Resolved hardware/software issues related to desktops, laptops, printers, and mobile devices.
  • Escalates unresolved issues to higher-level technical teams when necessary.
  • Walks customers through technical procedures.
  • Documents solutions and maintains accurate records in the ticketing system.
  • Stay updated on new product features, software updates, and technical procedures.
  • Ensures delivery meets company quality standards and complies with internal procedures.

IT Technical Support Call Center Specialist

Aventiv Technologies
10.2023 - 07.2024
  • First-level troubleshooting of laptops, desktops, servers, and network-related or attached systems.
  • Troubleshooted proprietary hardware and custom software issues.
  • Created, assigned, updated, and closed tickets.
  • Performed ticket-based requests for support on operating devices.
  • Performed preventive maintenance and repairs.

IT Technical Support Specialist

NCR Corporation
05.2021 - 10.2023
  • Detected, diagnosed, researched solutions, and resolved desktop and portable computer software and hardware failures.
  • Troubleshooted major clients like Chase, Bank of America, etc., for NCR banking software.
  • Resolved VPN, EDP, and application-related tickets through Zendesk, ServiceNow, and Jira.
  • Analyzed and assessed customer service requests and provides prompt technical solutions.
  • Prepared progress/status reports and submited them to team leaders as required.

Linux System Administrator Apprenticeship

The Itern IT Services
06.2017 - 01.2020
  • Installed and configured services on Linux servers.
  • Managed system updates and repositories (rpm and yum).
  • Configured SSH, SCP, FTP, Apache, NTP, and related services.

Education

Bachelor of Science - business administration

Ekiti State University
Nigeria
01.2014

Skills

  • Active Directory / Azure Active Directory
  • Excellent team player
  • Exceptional communication skills
  • Software Troubleshooting / IT Help Desk Operations
  • Installing new technologies and teaching end users how to operate them
  • SolarWinds
  • Analytical skills
  • Printer & Peripheral Support
  • Ticketing Systems (Jira, Zendesk, ServiceNow, Salesforce, Remedy)
  • Windows OS / MacOS / Linux
  • Ruckus Networks
  • Hardware & Software Maintenance
  • Microsoft Intune
  • Network Configuration & Support
  • Remote Desktop Tools (TeamViewer, VNC, Dameware)
  • User Training & Documentation

Certification

CompTIA Security+

Timeline

Technical Service Representative

Peckham, Inc.
08.2024 - Current

IT Technical Support Call Center Specialist

Aventiv Technologies
10.2023 - 07.2024

IT Technical Support Specialist

NCR Corporation
05.2021 - 10.2023

Linux System Administrator Apprenticeship

The Itern IT Services
06.2017 - 01.2020

Bachelor of Science - business administration

Ekiti State University

Similar Profiles

CREATE PROFILE
Oluwatobi Akinwamide