OM BANKA
Customer Support Specialist
Kanpur
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
1
1
Language
Work History
Customer Support Specialist
Wipro
08.2023 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Assisted in the development of user guides, FAQs, and other self-help resources for customers seeking quick answers to common questions.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Currently working for the US Health & Welfare ( Insurance), Payroll & tax & Requisition and position management.
- Currently working over Calls,emails,chat for the the above domains.
Education
Pursuing Post Graduation( MCA) -
IGNOU
Delhi 04.2001 -
Graduation (BCA) -
Jagran College of Arts, Science And Commerce, Chhatrapati Shahu Ji Maharaj University
Kanpur 04.2001 -
12th -
The Chintels School
Kanpur 04.2001 -
10th -
The Chintels School
Kanpur 04.2001 -
Skills
Team WorkingLeadership QualitiesExcellent verbal and Written Communication
Personal Information
- Father's Name: Late Sunil Kumar Banka
- Date of Birth: 08/27/02
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Hobbies
Listening to Music & playing cricket
Timeline
Customer Support Specialist
Wipro
08.2023 - Current
Pursuing Post Graduation( MCA) -
IGNOU
04.2001 -
Graduation (BCA) -
Jagran College of Arts, Science And Commerce, Chhatrapati Shahu Ji Maharaj University
04.2001 -
12th -
The Chintels School
04.2001 -
10th -
The Chintels School
04.2001 -