Om Joshi
Mohali
Summary
Senior Software Engineer with over 5 years of experience in low-code development, process modeling, and business process automation. Skilled in optimizing user interfaces, streamlining case management workflows, and managing complex database operations to boost system performance. Proficient in configuring secure third-party integrations, and collaborating with cross-functional teams to deliver scalable software solutions.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Appian Developer
Bits in Glass Pvt Ltd.
Mohali, India
05.2022 - Current
- SAIL & Performance Optimization: Built and refined SAIL interfaces, expression rules, and local variables while optimizing record queries to resolve memory threshold errors and boost UI stability.
- Integrations & Security: Configured Web APIs integrations via Integration Objects and Connected Systems, managing group memberships, record security, and object-level permissions to ensure secure data exchange.
- Database & Record Management: Designed and updated Appian Record Types, Data Stores, and database integrations to handle data efficiently while maintaining backward compatibility.
- Logic & Decision Automation: Updated business logic, decision rules, gateways, timers, and automated exception handling to align workflows with changing business requirements while minimizing regression impact.
- Diagnosed and resolved stuck or paused process instances using Process Modeler, Process Reports, and Activity Chaining, eliminating operational delays and enhancing process efficiency.
- Collaborated with Business Analysts and QA teams throughout Agile lifecycle, translating user stories and business requirements into scalable Appian design changes, ensuring alignment with business objectives.
- Production Support & UAT: Led defect resolution, user access troubleshooting, User Acceptance Testing (UAT), and production support across full-lifecycle deployments.
Application Developer
Toshani Digital
New Delhi, India
07.2020 - 04.2022
- Developed and customised enterprise CRM solutions using Creatio Classic/Freedom UI, configuring Sections, Objects, Lookups, and System Settings to meet business needs.
- Created client-side JavaScript, implemented Client ESQ (Entity Schema Query), and applied business rules to ensure data validation and optimise UI performance.
- Automated complex business processes and Case Management workflows, streamlining case assignments, multi-tier approval processes, and dynamic notifications to improve operational efficiency.
Online Sales Channel Manager
Growthworkz India Pvt ltd.
Noida, India
10.2019 - 06.2020
- Data Analysis & Performance Tracking: Tracked sales metrics, ad campaigns, and social media data to deliver actionable performance reports for management.
- Coordinated cross-functional brand, marketing, and e-commerce campaigns, delivering projects on schedule and contributing to business growth.
- Developed customer engagement and loyalty programmes, enhancing customer satisfaction and fostering repeat sales for stronger brand loyalty.
- Operations & Customer Fulfillment: Managed end-to-end order processing, shipping, and returns to ensure smooth operations and a seamless customer experience.
- Supported technology strategy and process improvements, establishing strategic partnerships that enhanced operational efficiency.
Accounts and Finance Executive
Speed Telecom
Nodia, India
01.2017 - 09.2019
- Invoicing & Accounts Reconciliation: Managed invoicing, vendor account verification, and debt control systems to facilitate timely payments and ensure accurate financial tracking.
- Sales Data Analysis & MIS Reporting: Collected, organised, and analysed sales data to identify trends and produce MIS reports for management and compliance.
- Data & Process Improvement: Analyzed operational data to identify trends, enhance workflow accuracy, and inform business decision-making.
- E-Commerce Portal Management: Managed online seller portals to update inventory, list products, process orders, and align warehouse operations with digital marketing campaigns.
- Supply Chain & Warehouse Operations: Streamlined daily supply chain and warehouse activities to maintain smooth operations, fulfill orders efficiently, and resolve inventory delays.
Senior Sales Coordinator
Shree Hari Overseas Pvt. Ltd,
New Delhi, India
05.2014 - 12.2016
- Sales MIS Reporting: Compiled and generated regular sales MIS reports to provide management with clear insights for informed decision-making.
- Billing & Invoicing: Issued accurate sales invoices, stock transfer documentation, and vendor credit/debit notes to ensure timely processing.
- Warehouse & Inventory Control: Managed warehouse distribution, monitored stock levels, and optimized inventory tracking to ensure smooth dispatch.
- Taxation & Compliance: Managed data for VAT payments, TDS calculations, and statutory tax form collections (C-Form, F-Form).
- Financial Reconciliation: Maintained bank reconciliations to verify daily accounting figures and ensure data accuracy across accounting systems.
Education
Master of Business Administration - Finance
Guru Nanak institute of Technology & Management
Ambala cantt01-2013
Diploma of Higher Education - Computer Science
Kurukshetra University
Kurukshetra, IN-HR01-2005
Skills
- API development
- Web API
- Database management
- Integration management
- Performance optimization
- Process optimisation
- Workflow optimisation
- Agile methodologies
Certification
- Appian Certified Senior Developer | Advanced Low-Code & BPM Architecture
- Appian Certified Associate Developer | Core Application Design & Integration
- Creatio Advanced Developer | Freedom UI & Enterprise CRM Customization
Timeline
Appian Developer
Bits in Glass Pvt Ltd.
05.2022 - Current
Application Developer
Toshani Digital
07.2020 - 04.2022
Online Sales Channel Manager
Growthworkz India Pvt ltd.
10.2019 - 06.2020
Accounts and Finance Executive
Speed Telecom
01.2017 - 09.2019
Senior Sales Coordinator
Shree Hari Overseas Pvt. Ltd,
05.2014 - 12.2016
Master of Business Administration - Finance
Guru Nanak institute of Technology & Management
Diploma of Higher Education - Computer Science
Kurukshetra University