Om Kumar
Branch Manager
Ahmedabad
Summary
Experienced with driving sales growth and managing branch operations. Utilizes strategic planning and effective team leadership to achieve sales targets. Track record of improving customer satisfaction and fostering collaborative work environment.
Overview
10
10
years of professional experience
1
1
Certification
3
3
Languages
Work History
Branch Manager
ICICI BANK LTD
04.2025 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Drive cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Apart from above branch compliance and complaints, Branch profitability, sales and business development, risk management, brand administration, capability building, Manpower management, Branch handling.
Branch Manager
ICICI BANK LTD
11.2023 - 03.2025
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Drive cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Apart from above branch compliance and complaints, Branch profitability, sales and business development, risk management, brand administration, capability building, Manpower management, Branch handling.
Deputy Branch Manager
ICICI BANK LTD
04.2020 - 11.2023
- Responsibility for daily operations and customer service standards of a full service branch office covering all aspects viz Branch operations, lending, customer service, security and safety in accordance with the bank’s guidelines.
- Apart from above branch compliance and complaints, Branch profitability, sales and business development, risk management, brand administration, capability building, Manpower management.
Customer Service Officer
ICICI BANK LTD
09.2016 - 04.2020
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responsibility for daily operations and customer service standards of a full service branch office covering all aspects viz Branch operations, lending, customer service, security and safety in accordance with the bank’s guidelines.
Research Analyst
Arcgate Technologies LLP
03.2016 - 05.2016
- Analyzed large volume of data to identify patterns, trends and correlations.
- Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
- Supported senior management in making informed decisions by delivering timely and accurate research findings.
Education
10th Standard -
CBSE Board
Sirohi, Rajasthan 03-2009
B.Com -
Gujarat University
Ahmedabad, Gujarat 04.2001 -
PGDBO Course -
IFBI-NIIT Udaipur
Udaipur, Rajasthan09-2016
12th Standard -
RBSE Board
Sirohi, Rajasthan03-2011
Skills
Sales development
Employee development
Performance reviews
Business development
Decision-making
Team supervision
Excellent time management skills
Financial services
References
Reference line item 1, Reference line item 2, Reference line item 3
Disclaimer
( I here by declare that all the above information is true to the best of my knowledge.)
Certification
NISM Certified
Timeline
Branch Manager
ICICI BANK LTD
04.2025 - Current
NISM Certified
06-2024
Branch Manager
ICICI BANK LTD
11.2023 - 03.2025
Deputy Branch Manager
ICICI BANK LTD
04.2020 - 11.2023
Customer Service Officer
ICICI BANK LTD
09.2016 - 04.2020
Research Analyst
Arcgate Technologies LLP
03.2016 - 05.2016
B.Com -
Gujarat University
04.2001 -
10th Standard -
CBSE Board
PGDBO Course -
IFBI-NIIT Udaipur
12th Standard -
RBSE Board
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