BANMALI PARIDA
MUMBAI
Summary
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests. Courteous Restaurant Captain with documented success in fine dining establishments. Committed to guest service to drive sales and boost customer loyalty. Created positive guest experiences by promoting great service and attention to detail.
Overview
8
8
years of professional experience
Work History
Restaurant Captain
AURUM FOODS PVT. LTD.
MUMBAI
05.2024 - Current
- Supervised the preparation of meals according to recipes and presentation specifications.
- Greeted and welcomed guests to the restaurant.
- Presented menus and answered questions regarding items.
Restaurant Captain
MANMOHAN PURE VEG RESTAURANT
MUMBAI
04.2023 - 05.2024
- Performed daily opening, closing duties such as setting up the dining room, bar area prior to opening time.
- Established and managed schedule to keep shifts properly staffed.
- Developed strategies for increasing customer satisfaction ratings through improved service delivery methods.
- Trained new employees to perform duties.
- Explained menu items, describing ingredients and cooking methods upon request.
- Coordinated with kitchen staff regarding menu items availability, modifications, and specials.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Served food and beverages to patrons and confirmed complete orders.
Restaurant Captain
SAKIDARBAR
MUMBAI
06.2021 - 03.2023
- Completed day-to-day duties accurately and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Worked with cross-functional teams to achieve goals.
Steward
SHUKRAN LOUNGE & BANQUET
MUMBAI
02.2018 - 04.2021
- Ensured cleanliness and hygiene in kitchen areas by regularly sanitizing surfaces and equipment.
- Collected soiled linens from dining room tables for laundering purposes.
- Implemented food safety protocols to minimize risks of contamination.
- Resolved guest complaints to maintain complete customer satisfaction.
- Assisted in the preparation of basic food items under the guidance of kitchen staff.
- Operated dishwashers to wash dishes, glasses, silverware, pots and pans.
- Stocked displays with new and transferred merchandise.
Assistant Steward
NEESARG BAR & RESTAURANT
MUMBAI
03.2017 - 01.2018
- Handled glassware, crystal, and other fragile items with exceptional care to prevent breakage.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
- Assisted chef with food measurements, preparation and storage when necessary.
- Performed regular maintenance on kitchen equipment and ensured that all safety protocols were followed.
- Adapted to various roles within the kitchen and dining area, demonstrating flexibility and teamwork.
- Participated in staff meetings to discuss improvements in cleaning and maintenance procedures.
- Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
- Coordinated with vendors and suppliers for timely delivery of cleaning and kitchen supplies.
Education
GED -
NANDA KISHORE HIGH SCHOOL TILADAA
ODISHA BALESWAR TILADASkills
- Upselling strategies
- Guest relations
- Patron satisfaction
- Cash handling expertise
- Restaurant marketing
- Beverage service
Affiliations
CRICKET
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Restaurant Captain
AURUM FOODS PVT. LTD.
05.2024 - Current
Restaurant Captain
MANMOHAN PURE VEG RESTAURANT
04.2023 - 05.2024
Restaurant Captain
SAKIDARBAR
06.2021 - 03.2023
Steward
SHUKRAN LOUNGE & BANQUET
02.2018 - 04.2021
Assistant Steward
NEESARG BAR & RESTAURANT
03.2017 - 01.2018
GED -
NANDA KISHORE HIGH SCHOOL TILADAA
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