Om Prakash Mishra
Product Manager
Bangalore,Karnataka
Summary
Product Manager with 4 years of experience designing and developing products from customer specifications and sales department requests. Proactively communicated with manufacturing team to plan materials and tools necessary to build specified designs. Well-versed in B2B industries, I love solving customer or business problems using technology solutions and constantly seeking opportunities to challenge
Overview
2
2
Certifications
5
5
years of post-secondary education
9
9
years of professional experience
Work History
Product Engineer & Developer
Avankia Software Pvt. Ltd
Bangalore, Karnataka
02.2012 - 10.2014
- Responsibilities: Requirement Gathering, SOW,BPR and Designing work flows
- Operating as a Product Support & Developer with Support Team that provides production support for the US environment.
- Administering process user requests received through monitoring tool and recording as cases in Salesforce platform, telephone and emails.
- Handling usage and customization of DBSync integration / ETL tool to integrate data between Salesforce.com Enterprise Edition and QuickBooks Desktop applications as per business needs.
- Looking after customization of Salesforce cloud to meet the requirements of client’s business process.
- Managing migration of data between Salesforce and QuickBooks bidirectional keeping in track of master database using Databases.
- Dealing with mapping the source and target entities as per business standards.
- Performing troubleshooting of integration process in case of any issue occurred in the process.
- Performing troubleshooting of integration process in case of any issue occurred in the process.
- End to end implementation of projects and solutions, providing end-user training and creating end-user documentation.
Sr. Business Analyst
Jifflenow
Bangalore, Karnataka
10.2014 - 10.2015
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
- Drafted quarterly and yearly reports on company financial metrics to assess successes and account for deficiencies.
- Mapped current business and operational processes and recommended areas for improvement.
- Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Documented business processes and analyzed procedures to align with changing business needs.
- Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
Solutions Consultant
Jifflenow
Bangalore, Karnataka
10.2015 - 05.2017
- Drafted integration plans to ease assimilation of products into customers' business infrastructure.
- Performed proof of concept demonstrations, instructing potential customers on benefits of product.
- Designed post-sale training curricula to educate customers on use and maintenance of products.
- Coordinated support responses to customer issues, verifying closure of all concerns and correction of all deficiencies.
- Communicated with CSM and Sales teams to integrate customer feedback into future promotional efforts.
- Collaborated with pre-sales team to develop post-sale technical processes for installation and technical support.
- Managed diverse projects and resolved complex issues to support timely completion.
- Evangelized for updated [Type] products following introduction of new features or updated specifications.
Product Manager
Jifflenow
Bangalore, Karnataka
05.2017 - Current
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
- Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.
- Prioritized roadmap in order to achieve product goals and metrics.
- Managed benchmarks, product demonstrations and testimonials for performance evaluation.
- Defined and analyzed metrics to measure product performance.
- Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
- Worked with marketing teams to create, deploy and optimize effective campaigns for clients.
- Coordinated design meetings with the UX and Engineering teams.
Education
B.E - Computer Science Engineering
P Indra Reddy Memorial Engineering College
Chevella, Rangareddy 10.2007 - 04.2011
High School Diploma -
Spectra Junior College
Khammam, Telangana 05.2004 - 04.2006
Skills
Research and trend analysis
Certification
Force.com Developer Certification (401)
Accomplishments
Was an outstanding employee of the month thrice for my success product launch that grew the ARR by 5%
Timeline
Product Manager
Jifflenow
05.2017 - Current
Solutions Consultant
Jifflenow
10.2015 - 05.2017
Sr. Business Analyst
Jifflenow
10.2014 - 10.2015
Product Engineer & Developer
Avankia Software Pvt. Ltd
02.2012 - 10.2014
B.E - Computer Science Engineering
P Indra Reddy Memorial Engineering College
10.2007 - 04.2011
High School Diploma -
Spectra Junior College
05.2004 - 04.2006