Om Mishra A
Technical Support Engineer
Bengaluru
Summary
Cybersecurity support professional with hands-on experience supporting Trellix Endpoint Security solutions across Linux and macOS environments. Skilled in technical troubleshooting, Root Cause Analysis (RCA), log analysis, policy configuration, and enterprise customer support. Experienced in handling security incidents, resolving endpoint protection issues, and collaborating with cross-functional teams to deliver timely issue resolution while meeting Service Level Objectives (SLOs). Strong analytical, communication, and problem-solving skills with a keen interest in cybersecurity and enterprise technologies.
Overview
1
1
year of professional experience
3
3
Certifications
4
4
Languages
Work History
Apprentice Technical Support Engineer
Trellix
07.2025 - Current
- Provided enterprise technical support for Trellix Endpoint Security solutions across Linux and macOS platforms, including ENSL, ENSM, Trellix Agent, ePO, Firewall, and Solidcore.
- Diagnosed and resolved complex endpoint security issues through Root Cause Analysis (RCA), log analysis, troubleshooting, and policy configuration.
- Managed enterprise support cases while consistently meeting Service Level Objectives (SLOs), ensuring timely issue resolution and maintaining strong customer satisfaction (CSAT).
- Collaborated with engineering and internal support teams to resolve escalated issues involving agent communication, malware detection, security events, and endpoint protection workflows.
Education
B.Tech - Computer Science and Information Technology
REVA UNIVERSITY
Bengaluru, India 04.2001 -
10th - CBSE
VIDYANJALI ACADEMY FOR LEARNING
Bengaluru, India05-2019
12th - Physics, Chemistry, Maths with Biology
SESHADRIPURAM COMPOSITE PU COLLAGE
Bengaluru, India 04.2001 -
Skills
- Technical Support
- Issue Resolution
- Customer Support & Communication
- User Support Security
- IT Security Basics
- Network Security Awareness
- Linux & macOS Fundamentals
- Basic Programming
- Python programming
- Database Fundamentals
- Data Structures
Accomplishments
Received the Show Stopper Performer Award for outstanding performance and contribution during Pitch in Q4 2025 at Trellix.
Certification
Learning Linux Command Line — LinkedIn Learning
Timeline
Apprentice Technical Support Engineer
Trellix
07.2025 - Current
B.Tech - Computer Science and Information Technology
REVA UNIVERSITY
04.2001 -
12th - Physics, Chemistry, Maths with Biology
SESHADRIPURAM COMPOSITE PU COLLAGE
04.2001 -
10th - CBSE
VIDYANJALI ACADEMY FOR LEARNING
LINKS
- Om Mishra - ommishra_blr | HackerRank
- Www.linkedin.com/in/om-mishra-b743402b3