Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Om Nagvekar

Om Nagvekar

Senior Customer Service Associate
104, Prashant Anand, Eksar Road, Borivali West ,Mumbai

Summary

* Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

* Dependable and dedicated towards my work. I proactively communicate across organisational level, displaying positivity, humor and enthusiasm in enhancing work climate and heightening staff morale. I got an excellent customer service skills and organisational skills.

* Top performing customer service representative with experience of 1.8 years of assisting customers through senior customer service associate. Committed to balancing company goals while helping all customers find satisfactory solutions. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively at assisting a variety of customers.

Overview

2
2
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
5
5
Languages

Work History

Senior Customer Executive

Sky Tv Help, FirstSource
Mumbai
01.2022 - Current
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained staff on operating procedures and company services.
  • Investigated and resolved accounting, service and delivery concerns.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Education

SSC -

St. Lawrence High School
Borivali West
06.2016 - 04.2017

HSC - Commerce

Thakur College Of Science And Commerce
Thakur Village, Kandivali
06.2019 - 04.2020

Skills

    International sales support

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Certification

30+ Live minutes in Intermediate and Upper intermediate English in Alison’s

Interests

Professional Esports Gaming

Music

Snooker

Football

Timeline

10 Hours + Diploma in Warehouse Management

03-2023

30+ Live minutes in Intermediate and Upper intermediate English in Alison’s

01-2023

30 + Live minutes in Business Management

01-2023

30 + Live minutes in Hotel management and hotel operations

01-2023

Senior Customer Executive

Sky Tv Help, FirstSource
01.2022 - Current

HSC - Commerce

Thakur College Of Science And Commerce
06.2019 - 04.2020

SSC -

St. Lawrence High School
06.2016 - 04.2017
Om NagvekarSenior Customer Service Associate