OM PRAKASH
New Delhi
Summary
Driven Senior Customer Support Representative with over 10+ years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building. Seeking a position that enables to utilize professional experiences to play the significant role to achieve the new heights of the organization.
Overview
11
11
years of professional experience
Work History
Sr. CSR
VITROGENE HEALTH CARE
- Handling customer complaints, providing appropriate solutions within stipulated time
- Taking proper follow up on day to day basis for dissatisfied clients with sales representatives
- Keeping assertive behavior to achieve 100% customer satisfaction
- Keeping calm and professional while dealing with aggressive clients
- Strong phone contact handling skills and active listening
- Visiting clients’ doorsteps to resolve escalations
- Training & sharing feedbacks with neophyte joins & also taking feedback from them
- Working under company protocols to overcome escalations.
Store In Charge
LENSKART.COM
01.2019 - 01.2020
Managing complete Sales & Service of all walk-in customers at Store.
· Ensuring Team grooming as per company protocol.
· Providing training & feedback to new joins & also taking feedback from them.
· Evaluating staff performance for their appraisals with reporting Manager.
· Managing cash & inventory control.
· General cleaning and maintenance at outlet.
Sales Executive
LENSKART.COM
06.2017 - 01.2019
Business Development Executive
MATRIX CELLULAR INTERNATIONAL SERVICES LTD.
08.2016 - 03.2017
Customer Relationship Executive
VODAFONE INDIA LTD.
11.2014 - 03.2016
Sales Executive
CAPITAL FIRST LTD.
10.2011 - 11.2014
Team Member
DEVYANI INTERNATIONAL LTD.
02.2009 - 04.2010
Education
Graduated (B.A. Pragramme) -
DELHI UNIVERSITY
01.2012
Diploma in Computer Operator Programming Assistant -
Indian Institute of Computer Education
07.2011
12th -
01.2008
10th -
01.2006
Skills
- Customer Retention Strategies
- Escalation Handling
- Assertive Behavior
- Training and mentoring
- Time management
- Compassionate
Accomplishments
- Awarded Best Store In-charge in customer Service in North India. (Lenskart.Com)
- Consecutive Four times highest score card winning in customer service.(Vodafone India Limited)
- Achieved highest sales for the Domestic Airport Business Division. (Devyani International Limited)
Additional Qualification
Diploma in Computer Operator Programming Assistant, Indian Institute of Computer Education, 08/01/10, 07/01/11
Personal Dossier
Language known ;- Hindi & English,
Hobbies:- Reading Spiritual books & listening to Devotional songs.
Disclaimer
I hereby declare that all the information have given here to is utterly true to the best of my knowledge.
Timeline
Store In Charge
LENSKART.COM
01.2019 - 01.2020
Sales Executive
LENSKART.COM
06.2017 - 01.2019
Business Development Executive
MATRIX CELLULAR INTERNATIONAL SERVICES LTD.
08.2016 - 03.2017
Customer Relationship Executive
VODAFONE INDIA LTD.
11.2014 - 03.2016
Sales Executive
CAPITAL FIRST LTD.
10.2011 - 11.2014
Team Member
DEVYANI INTERNATIONAL LTD.
02.2009 - 04.2010
Sr. CSR
VITROGENE HEALTH CARE
Graduated (B.A. Pragramme) -
DELHI UNIVERSITY
Diploma in Computer Operator Programming Assistant -
Indian Institute of Computer Education
12th -
10th -
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