Summary
Overview
Work History
Skills
Accomplishments
Operationalactivities
Personal Information
Address
Languages
Extracurricular Activities
Timeline
AccountManager
Om Prakash

Om Prakash

New Delhi

Summary

Skilled in building positive relation with Senior Executive and guest optimistic and work and cool tempered a quick leaner with the ability to under pressure and meet dead lives exceptionalism well organized that demonstrates self-motivation creativity and initiates to achieve the set goals.

Passionate Leader who achieves unprecedented results through innovation, initiative, thorough assessment of organizational structure, capabilities, and goals Strong belief in implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members. An effective communicator & presenter with a thought provoking and change inducing style of design & delivery.

Overview

18
18
years of professional experience

Work History

Senior Manager Laundry

Central Park Resorts Gurugram Delhi NCR
Gurugram
04.2023 - Current
  • Responsible for entire laundry department operation of 290 hotel’s rooms and 1250 resident’s luxury apartments laundry and linen as per hospitality standard with highest quality and guests’ satisfaction.

Laundry Manager

Central Park Resorts Gurugram Delhi NCR
Gurugram
08.2021 - 03.2023
  • Responsible for entire laundry department operation of 290 hotel’s rooms and 1250 resident’s luxury apartments laundry and linen as per hospitality standard with highest quality and guests’ satisfaction.

Laundry Manager

Crowne Plaza Gurugram Delhi NCR
Gurugram
09.2019 - 07.2021
  • Responsible for departmental activities, guest services and overall support functions, particularly strong in attaining goals, cost control, and building strong customer relationships to ensure proper feedback from internal and external guests
  • Actively take care and involve with room division, sales, and F&B team to provide zero defect and prompt service and production to Guest floors, Conferences, Event Management, and Weddings
  • Has handled laundry operations successfully to the highest Customer Satisfactions as per IHG Brand Standard
  • Trials with new chemicals, Training of Employees, Budget Forecasts, Operations- Fine-tuning the Processes, inventory and records of linen, uniform, equipment, and other assets, keenly taking care and involve with housekeeping public area, floors, lost and found, guest belongings and upholstery etc
  • Work according to ISO1401, conserving natural resources, minimum wastage and reduce, reuse, and recycle
  • Responsible for HK operation too.

Assistant Manager Laundry

Double Tree by Hilton Gurugram Delhi NCR
Gurugram
06.2017 - 08.2019
  • Responsible of overall department laundry, linen and uniform, accurate inventory of linen, departmental issues and take feedback from internal and external clients and implements the new process to saving time and cost, always focus on conserving natural resources and minimum wastage and reduce, reuse, and recycle.

Executive Laundry

The LaLiT New Delhi
New Delhi
10.2016 - 05.2017
  • Working as an Acting AM Laundry, handled and maintained laundry, linen and uniform room, inventory of linen, uniform, chemicals, and equipment of 461 room’s property as per The Lalit Suri Hospitality Brand Standard.

Assistant Manager Laundry

Radisson Blu Dwarka New Delhi
New Delhi
02.2016 - 10.2016
  • Successfully handled overall department and upkeep and maintain all records of linen inventory and discrepancy, uniform/linen room of 275 room’s property as per Carlson Group Brand Standard.

Laundry Executive

Anya Hotel & Resorts Gurgaon
Gurgaon
12.2014 - 01.2016
  • Handled Laundry, Linen/Uniform room and additional outsource laundry.

Housekeeping Executive

The LaLiT Grand Palace Srinagar
Srinagar
08.2012 - 12.2014
  • Responsible for Laundry, Linen/Uniform room & housekeeping operation and additional outsourced laundry.

Laundry Valet

The Leela Kempinski Gurgaon
Gurgaon
11.2008 - 07.2012

Laundry Associate

The Oberoi Hotel & Resort New Delhi
New Delhi
01.2007 - 10.2008

Skills

  • Knowledge of Basic Computer
  • Knowledge of Opera (PMS)
  • Knowledge of Prolific (Inventory Management software system)
  • Knowledge of Alit system (Inventory Management System)
  • Market Analysis
  • Reporting oversight
  • Budget Oversight
  • Strategic Planning
  • Business performance management
  • Partnership Development
  • Resource Allocation
  • Reporting management
  • Talent Development
  • Data Analytics
  • Cross-Functional Collaboration
  • Influencing and negotiating
  • Organizational improvement
  • Budget Administration
  • Operations Planning
  • Operations Management
  • Cross-functional team leadership
  • Data-driven decision-making
  • Cross-Functional Communication
  • Innovation management
  • Documentation And Reporting
  • Corporate Communications
  • Database Development

Accomplishments

  • Appreciating certificated by “The Leela Kempinski Gurgaon” as a Pre-opening Team member.
  • Awarded with the LEELA DHARMS.
  • Appreciated With Honesty Awarded by “The Leela Kempinski Gurgaon”.

Operationalactivities

  • Meets & exceed guest satisfaction.
  • Communicates efficiently with team by conducting briefing.
  • To check the quality work guest laundry to ensure laundry service delivered zero defect stain free as per the hospitality standard on daily basis. To provide courteous professional and efficient service at all times.
  • Constant Endeavour to understand anticipate satisfies the need of the guests.
  • After investigation, ensures proper report have been given on the discrepancies to the management.
  • To maintain all records of guest laundry & house linen with inventory & maintain cleanliness & hygiene standard of equipment & work areas.
  • Monitoring the team to ensure maintain the high-level standards towards to guest services.
  • Being environmentally conscientious by conversing water and energy and ensuring proper time management.
  • Check constantly all laundry equipment to ensure all equipment’s up to the mark maintain all kinds of records and monthly reports.
  • Working schedules and timing in a way to utilize optimized resources to get the maximum results etc.
  • Maintain all Linen and uniforms inventory and discards records.
  • Ensure public area cleanliness and departure and arrivals rooms status.
  • Maintain and keep record updated guest lost and found.

Personal Information

  • Passport Number: U1604098 (Valid till 2030)
  • Father's Name: Shri Ranjit Singh
  • Date of Birth: 09/05/87
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Hindu

Address

B-89 G D Colony, Mayur Vihar Phase-III, New Delhi, 110096, India, Village & P.O. Kalalghati, Kotdwara, Pauri Garhwal, Unknown, Uttrakhand India

Languages

Hindi & English

Extracurricular Activities

Successfully completed the training of ISO 14001 [EMS]. Successfully completed the training of Fire Evacuation. [Fire & Life Safety].

Timeline

Senior Manager Laundry

Central Park Resorts Gurugram Delhi NCR
04.2023 - Current

Laundry Manager

Central Park Resorts Gurugram Delhi NCR
08.2021 - 03.2023

Laundry Manager

Crowne Plaza Gurugram Delhi NCR
09.2019 - 07.2021

Assistant Manager Laundry

Double Tree by Hilton Gurugram Delhi NCR
06.2017 - 08.2019

Executive Laundry

The LaLiT New Delhi
10.2016 - 05.2017

Assistant Manager Laundry

Radisson Blu Dwarka New Delhi
02.2016 - 10.2016

Laundry Executive

Anya Hotel & Resorts Gurgaon
12.2014 - 01.2016

Housekeeping Executive

The LaLiT Grand Palace Srinagar
08.2012 - 12.2014

Laundry Valet

The Leela Kempinski Gurgaon
11.2008 - 07.2012

Laundry Associate

The Oberoi Hotel & Resort New Delhi
01.2007 - 10.2008
Om Prakash