Om Prakash Singh
Naihati
Summary
Restaurant General Manager with extensive experience at PIZZA CORNER, KFC, DOMINO'S, and BIG BASKET, recognized for enhancing customer satisfaction and implementing effective cost-saving strategies. Proven ability to develop loyalty programs that significantly increase repeat business and profitability. Expertise in staff training, performance evaluation, and financial reporting, with a strong focus on operational excellence and budget adherence. Motivational leader skilled in team building and problem-solving, dedicated to maximizing employee engagement and driving company success.
Overview
18
18
years of professional experience
Work History
Restaurant General Manager
KFC
Kolkata
09.2024 - Current
- Acting as a support to the Area Manager for preparing his weekly & monthly data for 10 restaurants.
- Operationally monitoring & supporting of 4 restaurants performance on daily basis
- Recruited, trained and supervised staff members.
- Managed accounts payable, accounts receivable and payroll.
- Created detailed reports on weekly and monthly revenues and expenses.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Analyzed financial statements and prepared budgets for the restaurant.
- Maintained accurate inventories of food, supplies and equipment.
- Assisted with kitchen preparation during peak times as needed.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Guest Delight Manager
DOMINO'S
08.2022 - 09.2024
- Identified trends in customer feedback data and developed plans for improvement where necessary.
- Implemented cost control measures to reduce expenses and increase profitability.
- Coordinated maintenance and repair of food service equipment.
- Created various loyalty programs tailored towards returning customers in order to boost repeat business.
- Collaborated with other departments to ensure effective communication between operations teams and customers.
- Assisted in the preparation of monthly financial reports, including budget analysis and forecasting.
- Ensured compliance with all local health codes and safety regulations.
- Enforced company policies among staff members while maintaining a positive work environment.
- Maintained records of payroll data such as hours worked, wages earned, taxes paid.
- Recruited, trained, supervised, evaluated, coached, and mentored employees.
- Conducted regular inventory checks to maintain optimal stock levels.
- Analyzed pricing trends in order to identify cost savings opportunities.
- Scheduled shifts for employees based on business needs and budgetary constraints.
- Performed daily inspections of kitchen equipment and facilities ensuring cleanliness.
- Managed customer complaints by providing timely resolutions.
- Developed promotional campaigns designed to attract new customers while increasing repeat business.
- Monitored restaurant performance, identified areas of improvement, and developed strategies to increase sales.
- Adhered to company food, safety, quality and sanitation policies.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Monitored food preparation methods, portion sizes, and presentation to ensure quality standards were met.
- Conducted regular staff meetings to discuss operational improvements and address concerns.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Handled customer complaints and feedback, implementing changes to improve service.
Store In Charge
Big Basket Now
Kolkata
01.2022 - 08.2022
- Company Overview: Innovative Retail Pvt. Ltd. operates BIG BASKET NOW.
- Carefully interviewed, selected, trained, and supervised associates and riders.
- Training new employees to ensure they understand company policies and procedures.
- Developing and executing marketing campaigns that promote store events, or new products.
- Communicating with the DC team to ensure that they can supply products on time.
- Overseeing inventory levels to ensure that shelves are stocked with enough products, while minimizing waste.
- Reviewing sales data to identify pricing opportunities.
- Ensuring that all company policies regarding cleanliness are being followed.
- Managing staff members to ensure that they are meeting store standards.
- Managing employee performance and conducting performance reviews to maintain a high level of productivity.
- Making sure that all federal, state, and local laws are being followed, as per company norms.
- Manage the daily operations of the grocery store to meet the store's goals.
- Provide direction and guidance to grocery staff in their assigned job duties.
- Follow and enforce store policies, security measures, and customer service standards.
- Provide excellent customer service for sales growth.
- Perform inventory control to avoid overstock and low stock.
- Manage product storage and rotation activities to reduce spoilage and damage.
- Ensure that grocery shelves are maintained clean, organized, and tidy.
- Ensure that shelves are loaded with fresh products all the time.
- Ensure that all products are properly tagged and labeled.
Restaurant Manager
Devyani International Ltd.
12.2018 - 01.2022
- Company Overview: Devyani International Ltd. (RJ Corp.) Operates KFC restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
- Interacted positively with customers while promoting restaurant facilities and services.
- Organized small receptions, birthday parties, kitty parties, promotions, and corporate lunches.
- Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
- Correctly calculated inventory, and ordered appropriate supplies.
- Strategically developed effective market plans to increase sales and profits while managing costs.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Effectively managed payroll and timekeeping, including the completion of the proper paperwork for new hires and terminations.
- Created fun team-building activities to engage staff in up-selling to meet revenue targets.
- Achieved the highest employee retention rate in the region.
Store Manager
Gama Hospitality LTD
09.2010 - 11.2018
- Company Overview: Gama Hospitality Ltd. operates Pizza Corner, Coffee World, the Cream & Fudge Factory, and the Donut Baker.
- Building a Great Team: Recruiting, selecting, training, and retaining teams for multiple restaurants.
- People management involves enabling individuals to grow personally and professionally.
- Making a Plan: Work out a robust and challenging annual operating plan for the store.
- Ensuring future revenue streams by keeping track of current trends and opportunities.
- Driving the sales force to achieve monthly, quarterly, half-yearly, and annual targets.
- Setting Annual Operating Plans, partnering with SM, ARM, and Marketing teams.
- Recognize and motivate outstanding performers at various levels and teams.
- Execution of the highest standards, adherence to local health and safety codes, and company safety and security policy.
- Working closely to increase the delivery business to analyze the locality and client database.
- Deep diving with the SOP process, as per the franchise module.
- Monitoring and strict control on operating expenses within the specified budget.
- Skillfully interacted with external vendors to obtain the best quality in pricing and product.
- Intimate customers of the ongoing offers and sales promotion scheme.
- To coordinate with the marketing team to increase sales.
- Ensuring service standards and product standards are maintained.
- Responsible for day-to-day troubleshooting, problem-solving.
- Coordinate with the support function to provide hassle-free operation.
Customer Service Representative
Pizza Hut
Kolkata
05.2008 - 03.2010
- Operated cash register for cash, check, and credit card transactions with 100% accuracy.
- Maintained cleanliness and organization throughout store, including checkout area and displays.
- Welcomed customers and assisted in locating desired items within the store.
- Conducted weekly follow-ups with customers to ensure satisfaction with service.
- Recognized and rewarded exceptional employee performance to promote positive service culture.
Education
Secondary -
WBSEB
Higher Secondary -
WBSEB
Graduation -
Karnataka State Open University
Diploma - Hotel Management
Barclay institute
FOSTAC - Food Safety & Certification
Skills
- Windows operating systems
- Microsoft Office Suite
- Excel and Word proficiency
- PowerPoint presentations
- LS Retail software expertise
- Outlook Express usage
Current Location
Gouripur C/O line No-31/626, Kolkata, West Bengal, 743166
Language Fluency
Gouripur C/O line No-31/626, Kolkata, West Bengal, 743166
Hobbies and Interests
- Cooking
- Bike Riding
Personal Information
Gouripur C/O line No-31/626, Kolkata, West Bengal, 743166
Accomplishments
- 6 Champion of the Month awards, 1 Area Coach award, Selected for Best Buddy Trainer during Team Member Tenure
- Received 'Best Employee Award'
- Promoted as 'Management Trainee' W.E.F. 1st October 2011
- Got a promotion to 'Shift Manager' effective immediately, April 1, 2012
- Got a promotion to 'Assistant Store Manager' effective immediately, April 1, 2013
- Got promotion of ‘Store Manager’ W.E.F. 23rd December 2015
Timeline
Restaurant General Manager
KFC
09.2024 - Current
Guest Delight Manager
DOMINO'S
08.2022 - 09.2024
Store In Charge
Big Basket Now
01.2022 - 08.2022
Restaurant Manager
Devyani International Ltd.
12.2018 - 01.2022
Store Manager
Gama Hospitality LTD
09.2010 - 11.2018
Customer Service Representative
Pizza Hut
05.2008 - 03.2010
Secondary -
WBSEB
Higher Secondary -
WBSEB
Graduation -
Karnataka State Open University
Diploma - Hotel Management
Barclay institute