Om Sharma

• Managed front desk operations, ensuring efficient guest check-in and check-out processes.
• Supervised staff scheduling and training to optimize service delivery and guest satisfaction.
• Implemented standard operating procedures to enhance operational efficiency in front office tasks.
• Developed and maintained relationships with guests, addressing inquiries and resolving issues promptly.

• Oversaw daily front office operations, ensuring high service standards and guest satisfaction.
• Coordinated staff schedules, optimizing coverage and enhancing operational efficiency.
• Managed guest relations, addressing inquiries and resolving issues promptly.
• Implemented training programs for new employees, improving service delivery and team performance.

• Managed front desk operations, ensuring seamless guest check-in and check-out processes.
• Coordinated communication between departments to enhance service delivery and guest experiences.
• Executed administrative tasks, including scheduling appointments and managing executive calendars efficiently.
• Assisted in the preparation of reports and documentation for management meetings and reviews.

• Supervised front desk operations, ensuring exceptional guest service and satisfaction.
• Trained and mentored new staff on hotel policies and customer service standards.
• Managed daily scheduling to optimize front office workflow and coverage.
• Resolved guest complaints efficiently, enhancing overall experience and loyalty.

Front Office Assistant in Regenta Almedia Zirakpur