Om Singh
Meerut Cantt
Summary
As an Assistant Manager at HDFC Bank with 2 years of experience, the role involves overseeing daily banking operations, ensuring customer satisfaction, and managing a team of bank staff. Responsibilities include handling customer inquiries and complaints, processing loans and credit applications, monitoring financial transactions, and ensuring compliance with banking regulations. The position also requires assisting in sales and marketing efforts to promote bank products and services, conducting performance evaluations, and providing training and support to junior staff. Strong analytical, communication, and problem-solving skills are essential, along with a thorough understanding of banking procedures and financial products.
Overview
2
2
years of professional experience
Work History
Assistant Manager
HDFC Bank
Meerut
06.2022 - Current
- Sell the Bank's products: Saving and Current Accounts, Term Deposits, Debit / Credit Cards, IPG Products (Life Insurance / General Insurance / Mutual Fund / Gold Coins / Online Trading)
- Oversee and manage day-to-day bank operations with a focus on efficiency and accuracy
- Coordinate with various departments to ensure seamless workflow and customer satisfaction
- Implement and enforce policies and procedures to maintain compliance and reduce risks
- Continuously identify opportunities for process improvement and optimization
- Lead shifts of cashiers, tellers, and other banking personnel in the absence of the Bank Manager
- Assist with hiring and interviewing of new team members and provide training and guidance to new hires
- Assist with curating the rota and schedule for various team members to ensure enough cover is always in place
- Collaborate with Cashiers and other banking staff to help resolve technical and customer-related problems
- Conduct emergency drills alongside the bank manager and provide continuous training and development to the banking team
- Acquire new-to-bank customers and pursue new business relationships
- Reach out to High Net-worth Individuals
- Ensure that any queries are resolved, whether from staff members or customers
- De-escalate and calm angry or upset clients down, and provide suitable resolutions for clients within the bank
- Liaise with the bank manager to ascertain the priority workloads on any given day
- Be a keyholder to the safe room or safe deposit box room
- Regularly attend emergency training and keep up to date with safety procedures
- Ensure correct reconciliation is completed on a daily or weekly basis as requested
- Ensure all monies are safely stored in the safe area
Education
MBA - Finance and Marketing
IIMT Engineering College
Meerut06.2022
BCA -
Dewan V.S Institute Of Management Studies
MEERUT01-2018
Skills
- MS Office
- Financial Markets
- Cash drawer maintenance
- Customer Relations
- Customer Relationship Management (CRM)
- Cash handling
- Operations Management
- Retail Operations
Personal Information
- Date of Birth: 21/09/1999
- Gender: Male
Timeline
Assistant Manager
HDFC Bank
06.2022 - Current
MBA - Finance and Marketing
IIMT Engineering College
BCA -
Dewan V.S Institute Of Management Studies
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