OM SINGH BAGHEL
Mumbai
Summary
Results-driven SaaS growth and account management professional with over 3 years of experience in managing customer lifecycles from onboarding to revenue expansion. Skilled in consultative selling, implementation coordination, and CRM management. Expertise in fostering customer relationships, driving product adoption, and identifying growth opportunities to achieve impactful business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Operations & Business Development Associate
Ingest Labs
12.2025 - Current
- Manage onboarding, implementation coordination, and ongoing success for 15+ enterprise SaaS accounts across the full customer lifecycle.
- Serve as primary point of contact, driving engagement through proactive communication via email, chat, and virtual meetings.
- Conduct discovery conversations to understand workflows, business objectives, and operational challenges - translating requirements into actionable solutions.
- Identify account expansion and growth opportunities through consultative engagement and customer success planning.
- Develop and maintain onboarding playbooks and SOPs improving operational consistency and customer responsiveness.
- Maintain accurate pipeline, account activity, and lifecycle records within CRM systems.
- Remote
Sales & Account Management Executive
Aditya Birla Fashion and Retail Ltd.
01.2024 - 03.2025
- Managed a portfolio of high-value customers, consistently exceeding revenue targets through consultative relationship management.
- Generated 34.5% of total store revenue from managed portfolio by understanding customer needs and delivering tailored solutions.
- Built long-term client relationships improving retention, repeat business, and customer lifetime value.
- Leveraged customer insights and market trends to refine outreach strategies and improve conversion rates.
CRM & Client Relationship Executive
Mercedes-Benz India Pvt. Ltd.
02.2023 - 12.2023
- Managed customer lifecycle in Salesforce CRM, enhancing onboarding, engagement, retention, and service recovery.
- Achieved a 42.54% accessories sales conversion rate through customer insight analysis and personalized solution recommendations.
- Partnered with sales and service teams to resolve escalations, reduce churn risk, and improve customer satisfaction.
- Developed CRM reports and dashboards that informed operational decision-making and shaped customer strategy.
Education
B.Com (Hons) - Finance & Business
NMIMS
Indore01-2026
Skills
- Customer Lifecycle Management
- Client Engagement
- Client Retention
- SaaS Onboarding
- Pipeline Management
- Salesforce
- HubSpot
- Zoho CRM
- LinkedIn Sales Navigator
- Microsoft Excel
- Stakeholder Management
- Cross-functional collaboration
Websites
Certification
- Google Ads Search, In Progress
- Google Ads Measurement, In Progress
- Google Ads Display, In Progress
Awards And Leadership
- Winner - Marketing Strategy Case Challenge, MICA Ahmedabad, 120+ colleges
- Winner - National MUN Marketing & Diplomacy Simulation
- Lead - Brand Partnerships & Sponsorships, TEDxNMIMS Indore
- Events Head - MU20 Conference
- Winner - Live Pitch Deck & Market Research Hackathon
Tools And Technology
- Salesforce
- HubSpot
- Zoho CRM
- LinkedIn Sales Navigator
- Apollo
- Google Workspace
- Microsoft Excel
- Power BI
Timeline
Client Operations & Business Development Associate
Ingest Labs
12.2025 - Current
Sales & Account Management Executive
Aditya Birla Fashion and Retail Ltd.
01.2024 - 03.2025
CRM & Client Relationship Executive
Mercedes-Benz India Pvt. Ltd.
02.2023 - 12.2023
B.Com (Hons) - Finance & Business
NMIMS