Om prakash
Banker in a leading Govt(public) Sector Bank in India(PNB)
Overview
11
11
years of professional experience
4021
4021
years of post-secondary education
2
2
Languages
Work History
Customer Service Associate
Punjab National Bank
10.2014 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
- Trained new associates in customer service protocols, elevating overall team's performance.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Executive
Punjab National Bank
10.2014 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
Education
Matriculation -
Zilla School
Bhadrak, OdishaB.Tech - Computer Science and Engineering
Biju Patnaik University of Technology,Rourkela,OD
Bhubaneswar,Odisha 01.2008 - 01.2012
B.Tech - Computer Science and Engineering
Biju Patnaik University of Technology,Rourkela,Odi
01/2008 - 01.2012
Skills
Team collaboration
Accomplishments
- Men's Badminton Doubles Tournament, 05/31/2012
- Men's Badminton Doubles Tournament, 05/31/2011
- Runner-up in the Badminton Man's Singles Championship, 05/31/2011
- Men's Badminton Doubles Championship, 05/31/2010
- Man of the Series in the CPL (Centurion Premier League), 05/31/2010
- Men's Badminton Doubles Championship, 05/31/2009
- Selected for District Level Cricket Tournament as an All-rounder, 05/31/2004
Interests
Reading positive attitude books like You Can Win and Secret
Exploring International Banking & Lateral Thinking
Programming
Surfing internet
Serving the society
Writing
Music
Timeline
Customer Service Associate
Punjab National Bank
10.2014 - Current
Customer Service Executive
Punjab National Bank
10.2014 - Current
B.Tech - Computer Science and Engineering
Biju Patnaik University of Technology,Rourkela,OD
01.2008 - 01.2012
Matriculation -
Zilla School
B.Tech - Computer Science and Engineering
Biju Patnaik University of Technology,Rourkela,Odi
01/2008 - 01.2012
Co-curricular & Extra curricular Skills
C, C++, HTML, Oracle, Certified in Advanced C Programming, Lakhsya Institute Of Technology, Bhubaneswar, 07/01/10, Presented technical seminars on Optical Fiber Technology to a class of 30 students in college and secured an excellent grade., Won in Debate competitions in college on topics like Entrepreneurship, Wealth creation etc., Presented Platform speech before whole college., Led the branch men's cricket team to victory twice in two consecutive years in intra college cricket tournament and got the man of the match prize., Became the canteen manager in Graduation., General Secretary of a student-run NGO., Elected as ‘Cultural Secretary' of the college in 12th class.
Reading Positive attitude books
You can Win,Power of Your Sub conscious Mind,The Secret,Power of Positive thinking etc
Place - City
Bhubaneswar
Disclaimer
I do hereby declare that all the above mentioned information is true and correct to the best of my knowledge.
Skills
C, C++, HTML, Oracle, Certified in Advanced C Programming, Lakhsya Institute Of Technology, Bhubaneswar, 07/01/2010, 08/31/2010, Presented technical seminars on Optical Fiber Technology to a class of 30 students in college and secured an excellent grade., Won in Debate competitions in college on topics like Entrepreneurship, Wealth creation etc., Presented Platform speech before whole college., Led the branch men's cricket team to victory twice in two consecutive years in intra college cricket tournament and got the man of the match prize., Became the canteen manager in Graduation., General Secretary of a student-run NGO., Elected as ‘Cultural Secretary' of the college in 12th class.
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