OMAIR SHAHID
Gurugram
Summary
Dynamic sales professional with proven success at Jamal Industries, leading a team to achieve an 85% client retention rate. Expert in Zoho CRM management and international client communication, driving revenue growth through effective negotiation and upselling strategies. Committed to exceeding targets and fostering strong client relationships.
Overview
11
11
years of professional experience
Work History
Team Leader
Jamal Industries
Kanpur
02.2020 - Current
- Managing and training a team of 6 sales executives
- Handling international clients from USA, Canada & Rwanda
- Conducting Zoho CRM-based onboarding, tracking & support
- Maintaining retention rate of 85–90% consistently
- Driving weekly/monthly revenue targets and conversions
- Preparing MIS reports & performance output sheets
Sales Executive
Jamal Industries
Kanpur
09.2014 - 01.2020
- Managed inbound & outbound sales operations via Zoho CRM
- Follow-ups, objection handling & negotiation for closure
- Built recurring customer base through good service handling
- Coordinated with production/dispatch for on-time delivery
- Maintained documentation, reporting & communication
Education
Bachelor of Commerce (B.Com) -
DAV College
KanpurIntermediate (12th) -
HAL Vidyalaya
KanpurHigh School (10th) -
HAL Vidyalaya
KanpurSkills
- Outbound and inbound sales handling
- Zoho CRM management
- Data tracking and reporting
- Lead generation and conversion
- International client communication
- Target-based sales execution
- Client retention strategies
- Team leadership
- Negotiation and upselling
- Follow-up processes
- Management information systems (MIS) maintenance
Accomplishments
- Maintained 85–90% client retention.
- Independently handled international client communication.
Hobbies and Interests
- Playing Snooker (Competitive Level – 2019 Tournament Winner)
- Travelling
Languages
English
Advanced (C1)
C1
Hindi
Native
Native
Timeline
Team Leader
Jamal Industries
02.2020 - Current
Sales Executive
Jamal Industries
09.2014 - 01.2020
Bachelor of Commerce (B.Com) -
DAV College
Intermediate (12th) -
HAL Vidyalaya
High School (10th) -
HAL Vidyalaya