Summary
Work History
Education
Skills
Languages
Timeline
Generic

OMAR ALI SHAH

Hyderabad

Summary

Dynamic and results-oriented with a strong commitment to leveraging a diverse skill set to advance organizational goals. Known for a motivated attitude, exceptional problem-solving abilities, and a keen eye for detail. In addition to technical competencies, as an active performer, I engage in live events and rap performances, showcasing my ability to captivate and connect with audiences. This creative background enhances my capability to think outside the box, approach challenges with a fresh perspective, and contribute to a vibrant and innovative work environment.

Dynamic customer service representative known for exceptional relationship-building and teamwork. Adept at utilizing critical thinking and negotiation expertise to resolve conflicts and improve customer engagement. Focused on delivering impactful solutions that drive customer satisfaction.

Dedicated customer service representative skilled in effective communication and conflict resolution. Proven ability to enhance customer relationships and efficiently resolve complaints, ensuring a positive experience.

Work History

Customer Service Representative

Foundever
Hyderabad
07.2025 - 11.2025
  • Assisted customers with inquiries regarding products and services.
  • Resolved customer complaints efficiently and professionally.
  • Processed orders and returns accurately through internal systems.
  • Provided product information and guidance to enhance customer experience.
  • Utilized communication skills to build rapport with customers.
  • Answered customer inquiries and provided accurate information regarding products and services.

Education

10th grade -

Pinnacle High School
Hyderabad

CEC - Commerce, Economics, and Civics -

Shadan Juinor College
Hyderabad

Skills

  • Effective Communication
  • Negotiation Expertise
  • Advanced Problem-Solving
  • Exceptional Organization and Time Management
  • Accounting Proficiency
  • MS Excel Expertise
  • Collaborative Teamwork
  • Customer Relationship Management
  • Adaptability and Flexibility
  • Customer relationship management
  • Customer engagement
  • Active listening
  • Relationship building
  • Creative problem solving
  • Strong teamwork
  • Support case resolution
  • Call center procedures
  • Team collaboration
  • Time management
  • Product knowledge

Languages

Urdu
First Language
English
Advanced
C1

Timeline

Customer Service Representative

Foundever
07.2025 - 11.2025

10th grade -

Pinnacle High School

CEC - Commerce, Economics, and Civics -

Shadan Juinor College
OMAR ALI SHAH