Omar Sharif S

• As a SAFe Agilist. I was responsible of overseeing, advising, and coordinating projects for 50 corporate customers in Southeast Asia Region at a portfolio level
• Monitored staff delivery and observation activity in accordance with company policy and budget, ensuring all program areas and deliverers were observed routinely
• Successfully elevated OS patching compliance for 50 accounts from 69% to 92% within 3 months of joining the organization

Investment Banking Operations: Creation of Pitchbooks and Graphic/Creative content for Goldman Sachs and UBS

• Led a team of 200+ associates with 10 direct reports across multiple locations
• Oversaw $4.8 million operating budget with P&L accountability
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve profitability goals
• Led business transformation project resulting in saving of $1.5 million
• Analyzed strategic, core and support processes, executed process improvements for ease of administration
• Implemented quality assurance measures derived out of Six sigma methodologies for superior customer experience
• Reduced defect from 9% to 3% resulting in additional revenue of 5% YOY
• Elevated customer satisfaction ratings by resolving issues effectively and fostering speedy resolution.
• Reduced Rework from 1.5% to 0.3% resulting in improved CSAT score of 83%
• Exceeded team goals and resolved issues by partnering with global counterparts to share and implement customer delight initiatives
• Mitigated regulatory risks by complying with organizational guidelines
• Leveraged expertise of technical talents across organization to automate redundant tasks
• Successfully re-engineered existing process to meet client requirements through careful iterations
• Reduced cycle time using LEAN to increase revenue by 4%
• Aligned employee performance metrics with business goals to surpass expected SLAs and KPIs
• Re-engineered business processes and roles using process mapping (VSM)
• Reduced Staffing cost by 15% by actively influencing Internal Job Moves
• Prepared and implemented BCP and implemented it during Force Majeure situations

Sourcing & Procurement:

• Led a team of 10 professionals carrying out the following tasks
• End to End Workflow management, RFI, RFP, RFQ
• Stakeholder Management and working with Approvers
• Contract Management - executing contracts and working closely with Legal Compliance Team
• Access Control management through SAML and SSO
• Payments to vendors, invoice management
• Cost allocation, supporting Finance team on expense management