Omeshri Shinde

• Ensuring and providing flawless, professional and high class guest Service experiences.

• Attend to guests courteously and deal promptly with their requests and queries.

• Handling guest complaints and concerns in an efficient and timely manner.

• Providing excellent customer service as per company standards.

• Conducting trainings and certifications for all the employees at the restaurant as per the training Calendar

and Process Training Plan.

• Ensuring the complete team properly groomed and briefing them in each shift by following the process set

religiously.

• Prepare the weekly schedule for all the employees and publish the same to all the employees and managers.

• Driving implementation of all the operations as per the process to improve the quality of services with

integrity and sincerity.

• Ensuring all the inventory processes are followed in managing the consumable and non-consumable items.

• Highlighting critical concerns to the Unit Head immediately and following up to closure.

• Supervised a staff of 20 + employees; analyzed quality control and satisfaction records to maximize

restaurant-operating results yielding a 100% customer feedback.

• Greeted and welcomed guests upon arrival to ensure a positive first impression.
• Prepared weekly summaries outlining any issues or concerns reported by customers.
• Conducted regular training sessions for new employees in order to provide them with necessary information about the company's policies, procedures, and processes.
• Organized special events for VIP guests on behalf of the hotel management team.
• Tracked guest feedback to identify areas of improvement within the organization.
• Developed strategies for improving customer satisfaction ratings among existing customers.
• Resolved guest complaints in a professional and courteous manner.
• Ensured that front desk operations ran smoothly and efficiently on a daily basis.
• Monitored staff for guest services competency and efficiency in responding to individual needs.
• Oversaw services in lobby and guest lounge spaces.
• Responded to guests, including email, telephone, and in-person inquiries.
• Answered guest inquiries regarding Movies.
• Advised housekeeping staff of auditorium vacated and ready for cleaning.
• Built and maintained productive relationships with employees.
• Responded to and resolved guest issues or complaints.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Oversaw recruiting, interviews and new employee hiring.

• Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
• Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
• Managed the scheduling of staff shifts to ensure adequate coverage at all times.
• Processed weekly payroll information using appropriate software applications.
• Ensured compliance with food safety regulations and quality standards.
• Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
• Coordinated with other departments to resolve customer inquiries in a timely manner.
• Enforced safety standards throughout the store including proper use of equipment.
• Provided coaching and guidance to team members when necessary to improve performance.
• Investigated customer complaints regarding merchandise quality or availability promptly.
• Inspected work areas regularly for cleanliness and organization standards.
• Developed and maintained positive working relationships with staff, customers, and vendors.
• Assisted in resolving escalated customer service issues in a timely manner.
• Resolved conflicts between employees or customers in a professional manner.
• Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
• Trained new employees on company policies, procedures, and job responsibilities.
• Prepared detailed incident reports following any incidents that occurred during shifts.
• Taught staff upselling techniques to meet revenue targets.
• Coordinated shift workers for inventory receiving, auditing and restocking.
• Managed schedules, accepted time off requests and maintained coverage for shifts.
• Documented receipts, employee hours and inventory movement.
• Enhanced operations and boosted productivity through employee training, coaching and assignments.
• Upheld company standards and compliance requirements for operations.
• Helped employees accomplish tasks during peak periods.
• Positioned skilled staff in key areas throughout shift to optimize department productivity.
• Coached employees on interactions with customers to drive exceptional service.
• Communicated with other shift managers to facilitate continuum of customer service.
• Reported employee behavioral issues, losses and customer complaints to upper-level management.
• Directed and led employees and team members on effective operations, methods and procedures.
• Managed daily cash intake by counting out registers and tabulating profits.
• Reviewed financial statements to meet targets during shift.
• Assigned tasks to employees and monitored productivity, performance and task completion.
• Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
• Enforced company policies, answered coworkers' questions and trained new personnel.
• Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
• Delegated tasks to multiple employees while maintaining efficient workplace.
• Identified needs of customers promptly and efficiently.
• Directed and coordinated production activities, encouraging employees to meet specifications.
• Observed and monitored utilization of equipment.
• Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
• Evaluated and assessed personnel to identify potential candidates for promotion.
• Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
• Recommended opportunities for growth and advancement to motivate employees.

• Made positive contributions to team and workplace, consistently exceeding expectations.
• Used problem-solving skills to resolve challenges and prioritise workload.
• Monitored stock to maintain consistent supply for inventory.
• Adapted to new situations and learned new skills quickly.