Omji Mishra

Facilitated quotation and order creation, including sales returns processing.

• Oversaw comprehensive management of quote and order backlog, ensuring timely updates.
• Coordinated efforts with global delivery teams to optimize support services.
• Employed SAP ERP, SAP S/4 HANA, and Salesforce for effective task execution.
• Collaborated with procurement and warehouse teams to ensure prompt order delivery.
• Followed up on customer orders, strengthening relationships through proactive communication.
• Participated in compliance training sessions to enhance operational knowledge.
• Worked within cross-functional teams to streamline workflows and achieve objectives.
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• Handled comprehensive P2P activities involving payment processes and vendor management in SAP MM.
• Responsible for all payment-related tasks, including SES creation and GRN execution.
• Streamlined procurement operations to improve overall efficiency and workflow.
• Managed vendor relationships to secure optimal services and compliance standards.
• Accurately recorded purchasing details such as orders, costs, delivery timelines, and invoices received.
• Compiled procurement reports on a daily, weekly, and monthly basis for supervisor evaluation.

• Enhanced workflow efficiency by supporting team members with administrative tasks.
• Coordinated various customer tasks to ensure smooth operations.
• Managed data uploading initiatives to keep information current.
• Executed document handling processes through copying, sorting, and filing.
• Provided necessary administrative support, including ordering supplies and scanning documents.
• Streamlined office activities and transactions by organizing records effectively.

• Directed management of sales and purchase documents, ensuring compliance with organizational policies.
• Facilitated effective inventory management for chemicals and laboratory supplies based on demand.
• Established rapport with customers through attentive service and support.
• Addressed customer inquiries, complaints, and returns in a professional manner.
• Complied with safety regulations during all operational tasks without exception.
• Managed incoming calls from customers regarding their orders and questions.
• Fostered a collaborative environment by maintaining positive relationships with staff and management.
• Organized company files using document management system for easy access to information.