Omkar Bahirat
Pune
Summary
Dynamic Team Leader at Phreesia with expertise in project management and operational efficiency. Proficient in data analysis and Salesforce, with a strong ability to develop KPIs and train teams for improved performance. Committed to achieving results and enhancing professional growth while ensuring timely project completion and high customer satisfaction.
Overview
6
6
years of professional experience
Work History
Team Leader
Phreesia
Pune
09.2021 - Current
- Participated in regular meetings with senior leadership to present team progress updates.
- Allocated resources effectively to ensure projects met deadlines and budget constraints.
- Coordinated daily operations, enforcing adherence to company policies and procedures.
- Developed and monitored key performance indicators (KPIs) to evaluate team effectiveness.
- Conducted performance reviews to assess individual team member progress regularly.
- Created training materials and led group training sessions on new processes.
- Facilitated onboarding training for new employees regarding company policies.
- Provided coaching and feedback on employee performance to encourage professional growth.
Technical Support Representative
Concentrix - Dell
Pune
10.2020 - 07.2021
- Assisted customers with installation of new hardware and software applications.
- Provided technical support to internal users on Salesforce issues or questions.
- Created reports and dashboards in Salesforce to meet business requirements.
- Resolved escalated incidents reported by customers related to Salesforce application usage.
Associate
Tech Mahindra - 3 UK
Pune
07.2019 - 06.2020
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Supported sales team members to drive growth and development.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Master of Commerce -
Hume McHenry Memorial High School
PuneSkills
- Data analysis and visualization
- Financial reporting
- Project management
- Customer service and support
- Team leadership
- Operational risk management and streamlining
- CRM software proficiency
- Salesforce expertise
- Database management
- Dashboard development
- Training
Languages
Marathi
First Language
English
Upper Intermediate (B2)
B2
German
Elementary (A2)
A2
Accomplishments
• Tech Mahindra - Customer Service - Performer of the quarter 2019
• Concentrix - Tech Support - Best L2 Support 2020
• Phreesia - Indigo Award 2021, 2022, 2023, Training - Trained 20+ Batches
• Concentrix - Tech Support - Best L2 Support 2020
• Phreesia - Indigo Award 2021, 2022, 2023, Training - Trained 20+ Batches
Timeline
Team Leader
Phreesia
09.2021 - Current
Technical Support Representative
Concentrix - Dell
10.2020 - 07.2021
Associate
Tech Mahindra - 3 UK
07.2019 - 06.2020
Master of Commerce -
Hume McHenry Memorial High School