OMKAR BHOSALE
Duty Manager
RATNAGIRI
Summary
To build a successful career in the hospitality industry by utilizing my expertise in Front Office operations, guest relations, PMS systems, revenue management, team leadership, and hotel operations. I aim to contribute to the organization’s growth by delivering exceptional guest experiences, maximizing revenue, maintaining brand standards, and continuously developing my professional skills while taking on greater responsibilities and leadership roles.
Overview
3
3
Languages
12
12
years of professional experience
Work History
Duty Manager
Blue Ocean The Fern Resort &Spa Ganpatipule Series By Marriott
09.2024 - Current
- Supervise and manage daily hotel operations during the assigned shift.
- Oversee Front Office, Housekeeping, F&B, Engineering, Security, and other operational departments.
- Ensure smooth check-in and check-out operations.
- Handle guest complaints, requests, and service recovery professionally.
- Monitor VIP/VVIP arrivals, departures, and special guest requirements.
- Coordinate with department HODs to resolve operational issues quickly.
- Monitor room occupancy, room rates, availability, and inventory.
- Support revenue management strategies to maximize hotel revenue and profitability.
- Monitor ADR, RevPAR, occupancy, and average room rate performance.
- Review daily pickup, booking trends, cancellations, no-shows, and room availability.
- Coordinate with the Revenue Manager and Management regarding rate strategies, restrictions, promotions, and inventory controls.
- Monitor OTA and direct booking channels to ensure rate and inventory parity.
- Identify opportunities for upselling, room upgrades, and additional revenue generation.
- Ensure correct rate plans, packages, and promotional offers are applied in the PMS.
- Monitor overbooking levels and optimize room inventory based on demand and forecast.
- Participate in The Fern and Marriott migration activities, including operational transition, system implementation, SOP alignment, and brand-standard requirements.
- Coordinate with various departments during the migration process to ensure a smooth transition from The Fern operations to Marriott standards and systems.
- Support team training and staff awareness regarding new Marriott procedures, systems, service standards, and operational requirements.
- Assist in ensuring proper implementation of Marriott brand standards and operating procedures.
- Conduct regular property rounds and ensure hotel standards are maintained.
- Ensure proper handover between shifts and maintain accurate operational reports.
- Handle emergency situations and take appropriate decisions in the absence of senior management.
- Monitor guest feedback and take corrective action where required.
- Ensure compliance with hotel SOPs, safety procedures, and brand standards.
- Coordinate with the General Manager, Front Office Manager, Revenue Manager, and HODs regarding operational and revenue-related matters.
- Monitor staff performance, grooming, discipline, and service standards.
- Conduct daily briefings and guide team members during the shift.
- Monitor cash handling, billing, and financial procedures.
- Prepare and maintain daily Duty Manager, occupancy, revenue, and incident reports.
- Ensure a positive guest experience while achieving operational and revenue targets
Front Office Executive
THE FERN KADAMBA HOTEL & SPA
12.2022 - 08.2024
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Coordinated room reservations and maintained accurate booking records using hotel management software.
- Developed and implemented front office procedures to enhance operational efficiency and guest satisfaction.
- Trained new staff on front office protocols, fostering a collaborative and knowledgeable team environment.
- Resolved guest inquiries and complaints promptly, maintaining high standards of customer service.
- Collaborated with housekeeping and maintenance teams to ensure rooms met quality standards for guests.
- Analyzed guest feedback to identify areas for improvement, driving initiatives for service enhancement.
- Oversaw scheduling of front office staff, optimizing coverage during peak hours to improve workflow efficiency.
- Responded to inquiries from callers seeking information.
Faculty Trainer
REGAL COLLEGE OF HOTEL MANAGEMENT
10.2021 - 10.2022
- Developed and delivered training programs on hospitality best practices and service excellence.
- Collaborated with faculty to enhance curriculum alignment with industry standards and trends.
- Mentored new trainers in instructional techniques and educational technologies for effective teaching.
- Evaluated training effectiveness through feedback mechanisms, ensuring continuous improvement of programs.
FRONT OFFICE EXECUTIVE
MAGNUS STAR RESIDENCY
05.2018 - 07.2021
- Managed front desk operations, ensuring timely guest check-ins and check-outs.
- Coordinated scheduling for appointments and meetings across various departments.
- Maintained accurate records of guest inquiries and service requests to enhance customer satisfaction.
- Developed and implemented efficient filing systems for easy access to guest information.
Guest Service Associate
WEST BAY RESORT & SPA
05.2016 - 04.2018
- Delivered exceptional guest service by addressing inquiries and resolving issues efficiently.
- Coordinated front desk operations, ensuring seamless check-in and check-out processes.
Industrial Trainee
RESIDENCY SAROVAR PORTICO
06.2014 - 11.2014
Education
Bachelor of Science (B.S.) - HOSPITALITY & TOURISM INDUSTRY
KOHINOOR COLLEGE OF HOTEL MANAGEMENT
RATNAGIRI05.2016
HSC - Commerce
BHAI MAYEKAR JR COLLEGE
MALGUND, RATNAGIRI02.2013
SSC - undefined
BALIRAM PARKAR VIDYALAY
MALGUND, RATNAGIRI04.2011
Skills
Complete Front Office operations and guest service management
Guest check-in, check-out, registration, billing, and departure procedures
PMS operations and reservation management
Working knowledge of IDS, InnKey, and RMS systems
Room allocation and room inventory management
Reservation handling, modification, cancellation, and no-show management
Group booking and corporate booking handling
OTA and online reservation management
Rate plan and package management
Room rate loading and inventory control
Revenue management and yield management
ADR, RevPAR, occupancy, and room revenue monitoring
Upselling and room upgrade techniques
Overbooking management and inventory optimization
Night audit and daily revenue reconciliation
Cashiering, billing, payment, and cash handling
City ledger and credit card settlement procedures
Guest complaint handling and service recovery
VIP/VVIP guest handling and special arrangements
Arrival and departure planning
Room status coordination with Housekeeping
Interdepartmental coordination and communication
Shift briefing and team supervision
Front Office SOP implementation
Guest feedback and service quality monitoring
Emergency handling and incident reporting
Concierge and guest assistance
Telephone etiquette and email communication
Foreign currency and payment procedure knowledge
Daily reports, occupancy reports, pickup reports, and revenue reports
PMS troubleshooting and coordination with IT
Staff training and Front Office team development
Marriott brand standards and operational procedures
The Fern to Marriott migration and system implementation
Marriott system and process transition support
Strong knowledge of hotel operations and guest experience management
References
References available upon request
AWARDS
RECOGNIZED BY MANAGEMENT FOR MY WORK PERFORMANCE
Timeline
Duty Manager
Blue Ocean The Fern Resort &Spa Ganpatipule Series By Marriott
09.2024 - Current
Front Office Executive
THE FERN KADAMBA HOTEL & SPA
12.2022 - 08.2024
Faculty Trainer
REGAL COLLEGE OF HOTEL MANAGEMENT
10.2021 - 10.2022
FRONT OFFICE EXECUTIVE
MAGNUS STAR RESIDENCY
05.2018 - 07.2021
Guest Service Associate
WEST BAY RESORT & SPA
05.2016 - 04.2018
Industrial Trainee
RESIDENCY SAROVAR PORTICO
06.2014 - 11.2014
SSC - undefined
BALIRAM PARKAR VIDYALAY
HSC - Commerce
BHAI MAYEKAR JR COLLEGE
Bachelor of Science (B.S.) - HOSPITALITY & TOURISM INDUSTRY
KOHINOOR COLLEGE OF HOTEL MANAGEMENT