Omkar Choudhary

• Led and developed a team of 10+ Key Account Managers and 20+ Business Development Executives, 30+ Vendors, sustaining 87%+ active driver supply across Pune, Goa, Nagpur, Nashik, Aurangabad, and West Expansion markets.

• Owned supply acquisition, retention, and marketplace growth strategies across Pune and expansion markets, achieving ~88%+ TAM penetration while adding 9.6K+ new Cars and 16.8K+ new Auto partners in Pune during 2025. Played a key role in scaling multiple managed channels to 1M weekly Auto trips while maintaining acquisition efficiency through budget optimization and CPL guardrails.

• Drove driver lifecycle management through targeted retention programs, recovering 85% of churned supply and sustaining healthy marketplace growth across multiple cities.

Managed channel performance by building automated dashboards, forecasting models, ensuring SLA/KPI compliance, data-driven decision-making, and achievement of city growth targets.

• Planned and executed BTL campaigns with an annual budget exceeding ₹1 Cr across key markets, resulting in a 20% increase in rider engagement while strengthening local brand presence and marketplace growth.

• Led resolution of complex LE, RTO, and Union escalations, building strong stakeholder relationships and ensuring uninterrupted operations during critical business situations.

• Played a core role in launching and scaling Uber operations across Goa, Solapur, and Nagpur, leading market readiness, supply planning, stakeholder alignment, process implementation, and on-ground execution.

• Led, recruited, and mentored a team of 30+ Operations Associates, including managing the in-person and remote support function across 18 expansion cities in West India,delivering seamless support operations through 7,000+ monthly in-person interactions and 30,000+ monthly phone support tickets while consistently achieving business KPIs and service quality standards.

• Served as the escalation SPOC for 300+ L3/L4 escalations across the West Region (INSA), successfully managing 50+ strike, union, political, and law enforcement-related situations while ensuring business continuity during critical incidents.

• Maintained a consistent 10%+ positive impact on INSA CSAT, with Pune recognized as a top-performing city while sustaining a P90 SLA of under 2 minutes across support channels.

• Built dashboards, SOPs, and governance frameworks to improve operational efficiency and decision-making, while training INSA agents on email etiquette, compliance, and service excellence.

• Led airport and railway station operations, managing market share, SLAs, trip growth, and a team of 20+ on-ground agents while overseeing Uber kiosk operations.

• Revived airport operations halted due to regulatory and documentation challenges, driving a 10X increase in managed airport bookings through stakeholder engagement with authorities and law enforcement.

• Supported strategic launches, including Uber Connect, and delivered PAN-India operational training for Places teams.

• Managed in-person driver, rider, and partner support (Bliss & Chronicle), key stakeholders (Zoomcar, Revv), driver training, airport/station ops, strikes & cool-offs, and ICC pricing projects; Top Performer for 11 consecutive months.

• Managed airport operations for Mega Cabs, driving managed booking performance, optimizing supply availability against demand, overseeing revenue and commission collections, and conducting quality audits to maintain service standards and operational compliance.