Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Omkar  Gharat

Omkar Gharat

Business Process Expert
Mumbai

Summary

Accomplished professional with expertise in customer service and problem-solving. At Teleperformance, resolved customer complaints with empathy, boosting loyalty. Enhanced process improvements at Tata Consultancy Services, increasing profitability. Skilled in active listening and dispute resolution, driving customer satisfaction and business success.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Teleperformance
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained composure in challenging situations, successfully resolving disputes.
  • Documented customer interactions meticulously, facilitating effective follow-up and problem-solving.
  • Increased output through foresight and superior support delivery.

Business Process Expert

Tata Consultancy Services
08.2023 - Current
  • Led initiatives focused on customer satisfaction by analyzing customer journeys.
  • Worked with diverse teams to enhance process improvement initiatives.
  • Increased profitability by identifying improvement areas through detailed data analysis.

Education

Gurunanak English High School
Mumbai

High School Diploma -

Pace College of Science
Mumbai

Skills

Customer service

Problem-solving

Active listening

Product knowledge

De-escalation techniques

Dispute resolution

Certification

MS-CIT

Timeline

Business Process Expert

Tata Consultancy Services
08.2023 - Current

MS-CIT

09-2018

Customer Service Representative

Teleperformance

Gurunanak English High School

High School Diploma -

Pace College of Science
Omkar GharatBusiness Process Expert