Omkar Jagtap
IT. Manager
Mumbai,Indian
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
IT Manager (IT infrastructure and operations)
Trigyn Technologies Ltd.
9 2015 - Current
- Adept in IT Infrastructure/Operation Management and Technology Resource Administration
- Proficient in monitoring incident and management of associated Data Centre Server Infrastructure at HO and across branches
- Providing high-end technical support on systems, managing incidents, and ensuring high end-user satisfaction levels through solution of their problems
- Implementing IT project plans within pre-set budgets and designing complete infrastructure
- Azure: -Deployment/Configuration and Maintenance of MS azure Cloud for Development team Along with On-Premises Servers DR service as ASR (Azure Site Recovery) AWS: Deployment/Configuration and Maintenance of AWS Cloud for Development team with cloud core features like one-to-one VPN tunneling, AWS VPC, Customer Gateway, S3 Backup and RDS etc
- Proven expertise in designing and architecting Domain controller environment, Design, and architect Active Directory Infrastructure, including of design and implementation of Group policy, DNS, DHCP etc
- Ensure all Components defined under IT is working effectively in HO & Branches; viz, E-Mails, Web Mails, Website, Access control, CCTV, Printers, Network, Servers, Desktops, Laptop, Projectors, Wi-Fi, Software, Backups, UPS, IT Assets Inventory etc
- NAS Implementation: Access Management/Space and Backup management
- Network Support - LAN, Access Point, Firewall implementation
- Internet Access Policy, Nat Policy, Internet Load Balancing, Internet Access Control Key Member and Representing IT Team in ISO Certification
- ISO 9001:2015: Quality Management System (QMS), ISO 27001:2013: and 27001:2022 Information Security Management System (ISMS), ISO 20000-1:2018: IT Service Management System (ITSM), ISO 14001:2015: Environmental Management System (EMS) IT Policy Implementation: IT Security Policy: Password, Folder Access, Email Access, Mail Id Creation, USB Policy
- Data Copy Policy, IMAC Policy
- Create and update technical documentation of operating procedures as per need
- Vendor Management: Requirement Floating, Meeting Vendors, Technology Discussions & Understanding, Request quotations, Price Comparison, Price Negotiation, Payment Terms, Defining SOW/POC.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Led skilled IT team in providing exceptional technical support, fostering collaborative environment that promoted professional growth.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Evaluated emerging technologies to identify opportunities for innovation and improvement within organization's IT landscape.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
- Created and terminated user's accounts from start to finish in business applications.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Guided organizational technology strategy and roadmaps.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Interacted and negotiated with vendors, outsources and contractors to secure products and services.
- Streamlined processes through automation of routine tasks, increasing team productivity and reducing manual effort.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Established robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
- Contributed to successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Updated customers and senior leaders on progress and roadblocks.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Implemented and maintained technology and software budget.
- Managed life cycle replacement of hardware and software.
System Administrator
- Working on Windows 2012 AD, DNS, DHCP, File servers, etc
- Monitoring server's activity hosted in Singapore (Client side) on OPManager tool
- Application servers and Database servers
- Ex (Windows 2000,2003 & 2008 Hyper V, Win 2012) Microsoft Azure Cloud VM / Application / DB Configuration
- Nagios monitoring for in-house servers
- Working on VMware ESX/ESXi 4.1, vCenter 4.0, HA, DRS, etc
- Creation of new VM by using templates and clones Allocation of space from data store to VM, configuring Networking, etc
- Working on upgrades from vSphere 4.1 to vSphere 5.0 Working on ticketing tool and resolving tickets as per SLA
- Raising Change request as per needs
- NetApp filers space monitoring and doing necessary follow-ups with Storage team Backup and restore with VMware Data Recovery Using RDP, Remote Office Assistance to help user remotely
- Installation & troubleshooting issues of different servers such as Windows Server 2003, Windows Server 2008, Windows Server 2012, and Installation of database Servers like SQL Server, Oracle 10 G/11G
- Involved in integration of new technologies; manage networks; and apply updates, patches, and configuration changes to the operating system for better performance in terms of application and physical
- Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices
- Involved in Planning and implementing server upgrades, maintenance fixes
- Maintaining and Monitoring Antivirus Server and updates.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring
NOC Support Engineer - L1 Tech
Zenith Infotech
12.2010 - 09.2011
- Responsible to deployment team performing activities related to system implementation, upgrades, and installation of applications and Window update
- To provide remote infrastructure support on various tier 3/4 technical issues to global customers on Microsoft platform
- Windows server support and management duties includes systems administration, monitoring and management, process automation, support of server remediation initiatives, support of backup & virtualization and troubleshooting problem resolution
- Co-ordinate with Server Expert Teams to resolve the application and network issues.
Trainee System Administrator
AurionPro technologies ltd.
07.2009 - 12.2010
- To troubleshoot the problems faced by users such as machine hanging, some software related issues, mailing issues, Installation of Operating System such as Windows Xp, Windows Vista, Linux (Red Hat, Fedora, Sun Solaris) etc
- This also includes Laptop Support
- Installation & troubleshooting issues of different servers such as Windows Server 2003, Windows Server 2008, and Installation of database Servers like SQL Server
- Some hardware related issues such as to change the Power Supply, RAM, HDD, LAN Card
- Crimping to Patch Cords
- To check all the machines, laptops & Servers are in network
- Calling hardware service Support Team for different parts replacements, Calling Vendor for Quotation
- Checking antivirus update on user's machines
Skills
ISO 9001:2015
Virtualization Technologies
Microsoft Specialist: Administering Office 365 for Small Business
Microsoft Azure Architect (AZ303) Certified
Backup, Recovery and Storage management
Server Management and Administration
Office 365 Administrator
ISO 14001:2015
ISO 20000-1:2018
ISO 27001:2022
ISO 27001:2013
ISO 9001:2015
Scholasticqualification
- MBA-Project Management
- Sikkim Manipal University
- BSC-IT
Achievementsprojects
- Data Center/ Domain server architecture Migration and movement of workgroup to domain architecture including of ADS, GPO, DNS, DHCP.
- Corporate Migration Solution Smooth and strategic migration of on-Premises servers to Azure cloud.
- Network Security Rollout Centralized WLAN Wi-Fi Solution and Device MAC Binding feature for Group of Departments.
- ISO Certification Actively part in ISO 27000K.
- FMS/AMC IT Services New vender implementation for FMS and AMC services to Manage and Support IT infrastructure
Awards
- Dynamo Award (2016-2017) Trigyn Technologies Ltd.
- Many Pats on back awards.
Disclaimer
I hereby declare that all the information furnished above is true to the best of my knowledge and belief.
Timeline
NOC Support Engineer - L1 Tech
Zenith Infotech
12.2010 - 09.2011
Trainee System Administrator
AurionPro technologies ltd.
07.2009 - 12.2010
IT Manager (IT infrastructure and operations)
Trigyn Technologies Ltd.
9 2015 - Current
System Administrator
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