Omkar Kadam
Technical Support Engineer
Pune
Summary
Results-driven IT Support & System Support Executive with 6+ years of experience in technical support, system administration, and network troubleshooting. Proven ability to resolve L1/L2 issues, manage end-user environments, and improve system performance. Skilled in Windows environments, basic server management, and client handling with strong communication and problem-solving abilities. Adept at working in fast-paced IT service environments and delivering high CSAT.
Overview
7
7
years of professional experience
Work History
System Support Executive
Binated Pvt Ltd
02.2025 - Current
- Delivered L1/L2 technical support for hardware, software, and network issues.
- Installed, configured, and maintained desktops, laptops, and peripherals.
- Troubleshot LAN/Wi-Fi and VPN connectivity issues.
- Managed user accounts and access in Active Directory.
- Performed Windows Server patching using WSUS.
- Coordinated with vendors for hardware repairs and replacements.
- Monitored system performance and escalated critical issues.
- Ensured timely ticket resolution and improved CSAT.
Technical Support Executive
Sinewave Computer Pvt Ltd
01.2019 - 09.2024
- Provided technical support for TAXBASE and TDS software to clients across India.
- Resolved issues via calls, email, and remote support tools.
- Assisted with software installation, configuration, and troubleshooting.
- Performed cross-browser and OS testing using BrowserStack.
- Maintained SLA compliance while handling high-volume support requests.
- Collaborated with internal teams to resolve complex issues.
Education
M.Sc - Computer Science
Savitribai Phule
Pune01-2021
Skills
- IT Support (L1/L2) & Service Desk Operations
- Incident, Problem & Change Management (ITIL Basics)
- Ticketing Tools: ServiceNow, JIRA, Freshservice (Basic)
- Active Directory (User/Group Management, GPO Basics)
- Microsoft 365 (Outlook, Teams, OneDrive, Exchange Online – Basic)
- Windows 10/11 Administration & Troubleshooting
- Basic Windows Server Administration (AD, DNS, DHCP, WSUS)
- Network Troubleshooting (LAN/WAN, TCP/IP, DNS, DHCP)
- VPN Configuration & Remote Access Support
- Email Configuration (IMAP/POP/SMTP) & Mail Flow Troubleshooting
- Hardware & Software Installation, Imaging & Deployment
- System Monitoring & Performance Optimization
- Patch Management & Security Updates (WSUS)
- Endpoint Security & Antivirus Management
- Remote Tools: AnyDesk, TeamViewer, RDP
- Printer & Peripheral Troubleshooting
- Basic Cloud Concepts (Azure Fundamentals)
- Backup & Restore (Basics)
- Log Analysis (Event Viewer)
- Asset Management & Inventory Tracking
- Documentation & Knowledge Base Creation
- Customer Support & Communication Skills
- MS Excel (Basic Reporting, VLOOKUP)
- PowerShell (Basic – Learning)
- Operating Systems: Windows 7, 10, 11 Basic Linux (Ubuntu)
- Networking: TCP/IP, DNS, DHCP, FTP, HTTP/HTTPS, SMTP IP Addressing & Subnetting Basic Router/Switch Configuration
- Tools & Technologies: MS Office Suite AnyDesk TeamViewer BrowserStack
- Desktop Support: Hardware troubleshooting (PCs, laptops, printers) Software installation & upgrades System performance & blue screen issue resolution
Timeline
System Support Executive
Binated Pvt Ltd
02.2025 - Current
Technical Support Executive
Sinewave Computer Pvt Ltd
01.2019 - 09.2024
M.Sc - Computer Science
Savitribai Phule