OMKAR MAKWANA
Mumbai
Summary
Dynamic and results-driven professional seeking the position of AML Officer within a respected organization. Over 5 years of experience in the customer service industry, recognized for consistently delivering exceptional performance and enhancing client satisfaction. Strong passion for compliance and risk management fuels a commitment to improving and streamlining service procedures, ultimately maximizing team efficiency. Eager to leverage expertise and contribute to the success of a forward-thinking team dedicated to excellence.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Senior Claims Officer
Saledo Global LLC
12.2025 - Current
- Supported departmental goals by contributing ideas during team meetings aimed at refining processes within the organization.
- Minimized fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies.
- Reduced claims processing time by streamlining documentation and communication procedures.
- Expedited claim resolution with prompt negotiation, evaluation, and settlement of claim amounts.
- Prepared comprehensive reports for upper management detailing key findings from investigations into complex claim cases.
- I looked after the work of junior colleagues, offering guidance in navigating difficult situations encountered in the role.
- Improved interdepartmental communication to expedite claims processing and foster a collaborative work environment.
Claims Officer
Saledo Global LLC
07.2023 - 12.2024
- Processing complaints directly to the company from clients, and complaints from clients to the mediators.
- The most complete checks and conclusions on specific complaints;
- Decision-making and assessment of consequences for the Company;
- Communication with Clients/representatives of the Mediators according to established standards;
- Communication and interaction with other departments of the Company;
- Creation and updating response templates.
Customer Service Executive
Teamwhale
05.2021 - 06.2023
- Dealt with angry customers professionally and politely while resolving issues with favorable solutions, and ensured the company's reputation stayed excellent by staying polite, friendly, and professional throughout interactions.
- Consistently exceeded more than 97% SLA and productivity targets month-on-month through efficient customer service.
- Collaborated with a team of claims professionals to process, investigate, analyze, and gather necessary information for claims processing.
- Maintained a high level of professionalism and confidentiality in handling sensitive customer information.
Customer Support
Teamwhale
12.2020 - 05.2021
- Handling complex customer complaints and resolving them with the best of my abilities.
- Helping company retain clients by providing excellent service related to company product offerings and talking with the client to keep using company's product.
- Communication and interaction with other departments of the company to help make customer experience better.
Education
Bachelor of Science (BS) -
Mithibai College of Science, Commerce, and Arts
Mumbai, India01-2019
Skills
Customer Service - Expert
Microsoft office - Experienced
Problem Solving - Experienced
Communication - Expert
Time Management - Expert
Multi-tasking - Expert
Knowledge of CRM software - Experienced
Empathy - Expert
Patience - Expert
Interpersonal Skills - Expert
Conflict Resolution - Experienced
CORE QUALIFICATIONS
- Zendesk, Sumsub, Helpdesk, Ms. Office Suite
- Research capabilities.
- Leadership and Team management
- Fast learner and adaptable to new environments
- Excellent problem-solving and decision-making abilities
- Effective communication and interpersonal skills
- Strong work ethic and commitment to professional growth
Timeline
Senior Claims Officer
Saledo Global LLC
12.2025 - Current
Claims Officer
Saledo Global LLC
07.2023 - 12.2024
Customer Service Executive
Teamwhale
05.2021 - 06.2023
Customer Support
Teamwhale
12.2020 - 05.2021
Bachelor of Science (BS) -
Mithibai College of Science, Commerce, and Arts