Summary
Overview
Work History
Education
Skills
Accomplishments
Training
Websites
Languages
Timeline
Generic

OMKAR MATTUPALLI

Hyderabad

Summary

Dynamic Sr. System Administrator with proven expertise at Sage IT Pvt Ltd in Office 365 support and Azure AD management. Successfully enhanced system performance and security compliance while collaborating with teams. Skilled in Intune management and asset tracking, demonstrating strong problem-solving abilities to drive efficiency and reliability in IT operations.

Overview

5
5
years of professional experience

Work History

Sr.System Administrator

Sage IT Pvt Ltd
Hyderabad
10.2023 - 12.2024
  • Provides L3 assistance for Office 365 and troubleshoots OneDrive, Outlook, SharePoint, and Exchange Online technical issues.
  • Create transport rules and custom policies in O365.
  • Performed server hardware installations, maintenance, upgrades and repairs as needed.
  • Enroll devices into Intune and validate configuration and compliance policies.
  • Generate reports on O365 and Azure AD.
  • Collaborating on policies and security compliance on the O365 admin portal.
  • Maintain and host servers, and monitor server performance in tools like Site 24/7 and Plesk.
  • Troubleshooting crucial issues, working on Azure AD administration, Intune Device Management, enrolling devices in the Intune Portal, and applying compliance and configuration policies.
  • Provide L2 assistance for firewalls and networks by creating VLANs and trunk ports.
  • Analyze network performance and identify technical solutions to improve availability, throughput, and utilization in support of over 300 devices and 200 users.
  • Maintain the infrastructure for CCTV and ESSL.
  • Installing, managing, and upgrading Windows-based systems and servers within a company.
  • Collaborated with other team members to develop new system architectures to meet changing business requirements.
  • Assessing the stability, security, and scalability of installed Windows systems.
  • Asset management and tracking via tools like Keka and CMDB.
  • Working with Azure AD, VM administration, and troubleshooting issues.
  • Install and configure software and hardware.
  • Manage network servers and technology tools.
  • Set up accounts and workstations.
  • Manage the configuration and operation of client-based computer operating systems.
  • Monitor the system daily, and respond immediately to security or usability concerns.
  • Installed and configured new hardware, software, and networks, resulting in improved system performance and reliability.
  • Developed and implemented a data backup and recovery system, increasing data security, and reducing downtime in the event of a system failure.
  • Working with Slack and OTRS ticketing tools.
  • Working with FortiGate and Barracuda firewalls, Cisco switches, and Ruckus APs.
  • Troubleshoot L2 and L3 technical issues, and hardware repairs.
  • Evaluated vendor products and services against organizational needs before making purchases.
  • Assessed latest innovations to recommend and adopt cost-effective, useful solutions.

System Administrator

Ratna Global Tech
Hyderabad
06.2022 - 09.2023
  • Working on Azure AD administration, Intune device management, and troubleshooting critical issues.
  • Working with Azure AD, VM administration, and troubleshooting issues.
  • Manage the configuration and operation of client-based computer operating systems.
  • Monitor the system daily, and respond immediately to security or usability concerns.
  • Asset management and tracking via tools like Keka and CMDB.
  • Set up, optimized and managed network equipment.
  • Implemented security measures such as firewalls, antivirus programs.
  • Performed regular backups of critical data and documents.
  • Set up user accounts, permissions and passwords and defined network policies and procedures.
  • Coordinated with vendors and support teams to resolve technical issues and procure necessary equipment.
  • Designed, configured and tested computer hardware and operating system software.
  • Provide L2 assistance for firewalls and networks.
  • Installing, managing, and upgrading Windows-based systems and servers within a company
  • Assessing the stability, security, and scalability of installed Windows systems
  • Working with Slack and OTRS ticketing tools
  • Working with Palo Alto firewalls, Cisco switches, and Ruckus APs.
  • Troubleshoot technical issues and hardware repairs.
  • Provides L3 assistance for Office 365 and troubleshoots OneDrive, Outlook, SharePoint, and Exchange Online technical issues.
  • Troubleshooting crucial issues and working on Azure AD administration and Intune Device Management.
  • Install and configure software and hardware.
  • Manage network servers and technology tools.
  • Set up accounts and workstations on the Azure portal.
  • Provided technical guidance for system development and troubleshooting.
  • Collaborated with IT teams to design and improve the network architecture, enhancing overall performance and reliability.
  • Troubleshot application errors and provided technical support to end-users.

Windows System Administrator

Blueberry IT Solutions
Bangalore
09.2021 - 04.2022
  • Manage user accounts, permissions, and access rights on Active Directory.
  • Performed installation, configuration, upgrades, patching, and maintenance of Windows Server 2012, 2016.
  • Monitor system performance, and troubleshoot issues.
  • Ensure system security by setting up firewall rules and antivirus software.
  • Perform regular system backups and data recovery operations.
  • Monitored network performance to determine adjustments needed.
  • Installed, configured, and maintained Windows Server operating systems.
  • Implement policies, procedures and best practices to safeguard and protect data, reports, and access.
  • Configured storage solutions such as SANs or NAS devices.
  • Install, configure, and maintain server hardware and software.
  • Manage network resources, such as shared folders, and printers.
  • Develop and monitor policies and procedures for network access and usage.
  • Perform regular system maintenance and upgrades.
  • Working with the O365 admin portal.
  • Managed and installed Windows Servers, Active Directory, and Exchange Servers.
  • Supported and maintained Windows servers and Active Directory.
  • Provided technical support to customers.
  • Set up and maintain virtual machines.
  • Configured and managed TCP/IP, DHCP, DNS, and Active Directory.
  • Provided technical support for the development, implementation, and maintenance of Windows Server-based LANs, WANs, and other data communications systems.

System Administrator Intern

Vaasthi Engineers
Location
06.2020 - 07.2021
  • Thorough understanding of Windows Server OS, including installation, configuration, and maintenance.
  • Performed installation, configuration, upgrades, patching, and maintenance of Windows Server 2012.
  • Created and managed user accounts, permissions, and access rights.
  • Developed and maintained scripting to automate system tasks and processes.
  • Knowledge of Active Directory, Group Policy, Windows Security, Backup and Recovery, and Virtualization technologies.
  • Ability to plan and implement system upgrades, migrations, and patch management.
  • Strong troubleshooting and problem-solving skills.
  • Ability to work independently and in a team environment.
  • Excellent written and verbal communication skills.
  • Performed troubleshooting and problem-solving tasks.
  • Provided technical support to customers
  • Provided desktop support to 90 internal users, such as adding computers to the domain, configuring the Exchange, and handling various wireless network issues.
  • Analyze network infrastructure and propose solutions to clients based on business needs and performance issues.
  • Monitored application and print servers, rapidly responding to faults and malfunctions.
  • Created user accounts, set permissions and monitored user access activities.

Education

B.com - Computer Applications

Acharya Nagarjuna University
03-2019

Skills

  • Office 365 support
  • Azure AD
  • Azure administration
  • Intune management
  • Windows servers
  • VOIP
  • 3cx
  • Microsoft Active Directory
  • Slack
  • FortiGate Firewall
  • Palo Alto Firewall
  • VMware
  • Linux
  • VPN
  • Cisco devices
  • Ruckus access points
  • Ethical Hacking
  • Mac OS
  • Asset management
  • NAS box
  • Azure AD Connect
  • OTRS
  • AWS
  • MS SQL
  • Tom Cat
  • Powershell
  • Security and Compliance
  • Jira

Accomplishments

  • Improved System Uptime: Reduced system downtime by 30% through efficient troubleshooting.
  • Enhanced Network Efficiency: Managed over 300 devices and 200 users, increasing network efficiency by 25%.
  • Data Security Enhancement: Implemented data backup system, reducing data loss by 50%.
  • Ensured Security Compliance: Maintained security compliance in line with 100% company policies.

Training

Hardware And Networking

Languages

Telugu
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Timeline

Sr.System Administrator

Sage IT Pvt Ltd
10.2023 - 12.2024

System Administrator

Ratna Global Tech
06.2022 - 09.2023

Windows System Administrator

Blueberry IT Solutions
09.2021 - 04.2022

System Administrator Intern

Vaasthi Engineers
06.2020 - 07.2021

B.com - Computer Applications

Acharya Nagarjuna University

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