Dhanashree Chavan
Thane
Summary
Proactive and dependable Administration professional with proven experience in office management, vendor relations, employee coordination, and administrative operations. Recognized for strong organizational abilities, attention to detail, and the capacity to streamline processes for improved workplace efficiency and support business objectives.
Overview
12
12
years of professional experience
Work History
Executive Administration
Serentica Renewables India Private Limited
Mumbai City
07.2025 - Current
- Provided administrative support to executives across various functions.
- Coordinated travel arrangements and accommodations for executives.
- Assisted with general administration tasks including email correspondence and paperwork sorting.
- Supervised front-office activities such as visitor management and front-desk staff.
- Organised team-building activities and company-wide events.
- Managed petty cash transactions and prepared expense reports.
- Handled daily administrative tasks including scheduling meetings and file organisation.
- Facilitated client correspondence and order tracking.
- Completed billing collections and associated reporting duties.
- Scheduled appointments and maintained an organised master calendar.
- Supported organisational resource management to meet administrative needs within budgetary constraints.
Senior Reservations Executive
The St Regis Mumbai
Mumbai
09.2022 - 03.2025
- Applied effective time management techniques to meet tight deadlines.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Single Handedly organized Biggest event with regards to Christian Dior Launch event which was totally INR 4-5 Crore of Hotel revenue.
- Processing and applying Long Stay Residences contracting.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated leadership skills in managing projects from concept to completion.
- Giving Training on Different new techniques of Reservations.
- Processing all corporate rate loading programmer along with new rate contracting and rectifying the errors.
- Managed time efficiently in order to complete all tasks within deadlines.
Reservations Executive
The Ambbey Valley City
05.2022 - 09.2022
- Prepared customer invoices, accepted payments, and processed Refund and cancellation requests.
- Handled guest inquiries and complaints with professionalism, ensuring timely resolution and positive outcomes.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Provided exceptional customer service over phone calls, emails, and chat support for a seamless reservations process.
- Participated in regular meetings with department supervisors to discuss performance metrics and identify areas of improvement.
- Handled wedding recce solely and closed the same along with signed contracting of rooms and banquet venues.
Reservations Executive
The Westin Mumbai
Mumbai
12.2020 - 05.2022
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Collaborated with sales team to optimize revenue from group bookings and special events.
- Participated in regular meetings with department supervisors to discuss performance metrics and identify areas of improvement.
- Enhanced customer satisfaction by efficiently managing and Worked with teams to analyze data for performance and improvement.
- Supported front office operations during peak hours when needed, ensuring smooth check-in/check-out processes for guests.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
Reservations Executive
The St Regis Mumbai
Mumbai
04.2019 - 07.2020
- Documented all customer and booking information in Opera, Reserve and Marsha.
- Used Opera, Marsha, and Reserve systems to handle reservation data.
- Actively monitored competitor rates and promotions, adjusting pricing strategies accordingly to maximize occupancy rates.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Analyzing the reservation details and evaluate the same.
- Worked well in a team setting, providing support and guidance.
Guest Service Officer
Grand Hyatt Mumbai
Mumbai
10.2015 - 04.2019
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Business Associate
Reliance Communication
10.2014 - 04.2015
- Engaged with customers to build business relationships.
- Working over the Audio conferencing service and attend over the 100 guest over the call at time.
- Led successful project management initiatives, consistently delivering projects on time and within budget constraints.
- Working over emails and call on guest queries
Education
Trade Wings Institute of Management - Travel And Tourism Along With Hospitality
Trade Wings Institute of Management
Mumbai12.2015
Bachelor In Commerce -
Menon college
mumbai12.2014
H.S.C. -
Menon college
mumbai12.2011
S.S.C. -
Navjeevan Vidyamandir High School
Maharashtra12.2009
Skills
- Data entry
- Documentation
- E-mail support
- Chat Support
- Time management
- Backend Operations
- Critical thinking
- CRM systems
- Reservation Systems
- Opera
- Marsha
- Reserve
- MS Office tools
- Client relationship management
- Event coordination
- Budget management
- User administration
- Executive administration
Disclaimer
The above Mentioned information is true to the best of my knowledge and shall produce essential documents whenever demanded. Given an opportunity, I assure that I will work to the best of my ability and satisfaction of the Management.
Languages
English
Proficient
C2
Hindi
Advanced
C1
Marathi
Proficient
C2
Hobbies and interests
- Dancing & Singing
- Sports
- Travel
- Explore
Timeline
Executive Administration
Serentica Renewables India Private Limited
07.2025 - Current
Senior Reservations Executive
The St Regis Mumbai
09.2022 - 03.2025
Reservations Executive
The Ambbey Valley City
05.2022 - 09.2022
Reservations Executive
The Westin Mumbai
12.2020 - 05.2022
Reservations Executive
The St Regis Mumbai
04.2019 - 07.2020
Guest Service Officer
Grand Hyatt Mumbai
10.2015 - 04.2019
Business Associate
Reliance Communication
10.2014 - 04.2015
Trade Wings Institute of Management - Travel And Tourism Along With Hospitality
Trade Wings Institute of Management
Bachelor In Commerce -
Menon college
H.S.C. -
Menon college
S.S.C. -
Navjeevan Vidyamandir High School