Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Additional Information
Hobbies and Interests
Timeline
Generic

OMKAR POSHALA

Summary

Functional Consultant in Microsoft Dynamics 365 Finance and Operation. Extensive knowledge in D365 F&O. Played pivotal roles in Requirement Gathering, Documentation, Configuration and Customer Centric activity.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Project 4: Microsoft Dynamics 365, Implementation

Client: Meininger Hotels Ltd
03.2023 - Current
  • Analyzing and identifying the Gaps and preparing the Gap Fit Document.
  • Worked on development, testing, and configuration of the requirements as per the Functional Design Documents.
  • Prepared user manuals and trained end users on performing process activities in standard and customized system.
  • Manage C-level relationships with multiple industry clients, offering strategic and technical support on solution implementation and change management in Microsoft Dynamics 365.
  • Mapping the required configurations on Microsoft Dynamics 365 and coordinating with the technical crew for development and customization requirements.
  • Provided regular support during Hyper-care and resolved issues in a timely manner.
  • Handled multiple change requests for standard functionalities like free text invoicing extensions and business-specific customizations.
  • Worked on multiple Electronic Reporting configurations such as VAT declarations (Poland, Italy) and Germany E-invoicing.
  • Identified and addressed customer pain points through customizations:
    Global Fixed Asset Statement
    Global Journal Upload
    Consolidated Aging Report
    E-invoicing to SharePoint
    Integrations from third-party to D365 and vice versa

Project 3: Microsoft Dynamics 365, AX 2012,Support

Major Clients: Emaratech, Relayr,Emaar, Doha Quest
11.2022 - Current
  • Gathered and analyzed client requirements for the Finance Module to ensure alignment with their needs.
  • Conducted root cause analysis for client-reported issues and provided timely solutions within defined SLA.
  • Delivered end-user training and facilitated User Acceptance Testing (UAT).
  • Coordinated with the development team, offering insights on complex design challenges.
  • Evaluated end-to-end business processes and facilitated process enhancement strategies.
  • Collaborated with customers to resolve various process-related issues and ensure seamless support.

Project 2: Microsoft Dynamics 365, Implementation

Client: Mars Pet Care Inc
07.2021 - 11.2022
  • Analysis of client business processes, documentation and mapping the requirements and proposed solutions in line with the product.
  • Mapping the required configurations on Microsoft dynamics 365 and coordinate with the technical crew for development and customization requirements.
  • Regular support during the Hyper-care and resolving the issues in timely manner.
  • Day to day support on various reported issues, escalations. Coordinating with users, technical team, and Microsoft support to get the issues resolved on time.
  • Supporting the reconciliation process, period end activities and generation of standard reports.

Project 1: Microsoft Dynamics 365, AX 2012 Support

Client: Microsoft Support Project
06.2020 - 06.2021
  • Expertise in understanding customer pain points, issues/blockers and providing resolutions and/or workarounds for the issues they face during their implementation, testing, and live phases.
  • Direct interaction with clients over Teams meeting for better understanding of issues and explanation of resolutions in detail.
  • Highly focused on delivering quality experience for customers by being empathetic and managing relationships with customers.
  • Proactive in collaborating with other Microsoft teams which includes escalation of the customer issues with the development team as Bugs / ICMs to achieve resolution for complex issues.
  • Highly involved in supporting team members by providing functional guidance, recommendations, troubleshooting steps on support cases.
  • Striving to achieve customer partner experience digitally to ensure customer satisfaction and to provide efficient solutions.
  • Project 1: Microsoft Dynamics 365, AX 2012 R3, Support

Process Developer

Genpact India Pvt Ltd
12.2019 - 06.2020
  • Process: Book keeping, Invoicing, Payments

Accountant & Audit assistant

S.V.G & Co
08.2017 - 10.2019
  • Process: Book keeping, BRS, billing, financial reporting, and audits

Education

MBA - Finance

Nelson Business School
Hyderabad, India

Bachelor of Commerce -

Kakatiya University
Warangal, India

Skills

  • Microsoft Dynamics 365 F&O
  • Microsoft AX 2012 R3
  • Microsoft Office
  • Azure DevOps
  • Analytical and problem solving skills
  • Interpersonal skills
  • Self-motivated and quick learner
  • Adaptability

Languages

English
Hindi
Telugu

Certification

MB: 300

MB: 310

Affiliations

  • Intwo Cloud Pvt Ltd
  • Infosys Ltd
  • Genpact India Pvt Ltd
  • S.V.G & Co

Additional Information

D.O.B: - 15/FEB/1997


Marital Status: Single


Nationality: Indian

Address: H.no: 20-10-193, Warangal, 506002

Hobbies and Interests

Volunteerism, Photography, Music

Timeline

Project 4: Microsoft Dynamics 365, Implementation

Client: Meininger Hotels Ltd
03.2023 - Current

Project 3: Microsoft Dynamics 365, AX 2012,Support

Major Clients: Emaratech, Relayr,Emaar, Doha Quest
11.2022 - Current

Project 2: Microsoft Dynamics 365, Implementation

Client: Mars Pet Care Inc
07.2021 - 11.2022

Project 1: Microsoft Dynamics 365, AX 2012 Support

Client: Microsoft Support Project
06.2020 - 06.2021

Process Developer

Genpact India Pvt Ltd
12.2019 - 06.2020

Accountant & Audit assistant

S.V.G & Co
08.2017 - 10.2019

MBA - Finance

Nelson Business School

Bachelor of Commerce -

Kakatiya University

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OMKAR POSHALA