Omkar Sai Narayana Rao. Makena

• BA & Architect for Myrtle (Citi to Axis) Migration Project:
• Formulated the Plan of Action for PAT 0/1/2 and DR 1/2
• Spearheaded the data mapping Core group for mapping data elements between 2 different systems CITI Credit Eclipse system and Axis TSYS Prime System
• Developed the Recon Divesture plan to ensure all data transferred from CITI to Axis is complete
• Conducted a three-way reconciliation to verify no data is missed
• Worked on Block-code Mapping of CITI & Axis and Created new KYC & XPAT Block’s
• Assessed the feasibility of transaction code mapping, recognizing that not all transactions can be matched at Axis Bank
• Developed a workaround plan for fields do not present in the Axis TSYS Prime System for credit cards and the Base 24 system for debit cards
• Developed a plan to migrate cases with duplicated GCIN issues to the target system
• Prepared a note for transferring special character data from ETL to the target system
• Finacle blank cases logic was defined such that all the cases can moved forward in PAT 2
• Contributed to the CMC note outlining the migration plan in two stages: Wave 1 & remaining customer base
• Developed a plan to address BIN mapping issues for Mastercard and VISA
• EY Business development:
• POV on assisting a leading Private sector bank to re-look at their Application & API inventory
• Proposal on Implementation of Chargeback, Service Architecture & Grievance management for Card Payments and payments platform
• Worked on the RFP for digital product launch for merchant platform for a bank covering customer journey, business process, UI/UX review, program management and governance of vendors for development, testing, issue resolution

Product Owner for IDFC Credit Card Squad:

• Created low-fidelity wireframes for over seven credit card journeys, including customer onboarding, As-Is and To-Be states, product lifecycle, and integration flows between front-end and back-end systems
• Designed EPICs, features, and user stories for frontend and backend (web and mobile) in Jira
• Applied Agile principles to ensure iterative development and continuous improvement
• Handle Rent Pay Open SR creation and manage IMPS response codes
• Integrate IFT and IMPS APIs to transfer funds from the IDFC CC Account to customer accounts
• Facilitating NRI customer integration with FD Secured Cards by incorporating six new NRE account types into the process flow
• Automated the Autopay option for NRE customers holding a WoW Card
• Contributed to the RBI Compliance Project by implementing mandatory Aadhaar seeding checks before issuing any card to customers
• Implemented Co-branded RuPay Card functionality in Optimus for the HPCL card variant
• Implemented SM Referral 2.0 changes, including the integration of various fee codes on both web and mobile platforms
• Conducted a Toggle cleanup activity to reduce the load on Optimus
• Implemented a static dashboard on both mobile and web platforms to reduce login failures and enhance customer experience
• Implemented PAN and Karza APIs
• Collaborated with the IDFC business team to discuss new offers for CC-only customers on the ‘Know Your Card’ page
• Collaborated with the operations team to develop a process for handling credit or debit leg failures during emergency cash fund transfers
• Collaborated with the Prime Team to develop a new API for checking customer cash limit usage eligibility during the last seven working days of the month
• Project Manager for VISA Network (Singapore) in implementing of SCF and DAF Framework in Asia Pacific
• Created Standard operating process for Billing lines in SCF and DAF Framework
• Closing working with Global VISA team to understand various billing across global and Asia Pacific
• To create BRD for Automated Billing across AP
• Framed multiple Tableau dashboard for Country mangers and Senior Management
• Worked in creating a waiver /Incentive Claiming process for all the issuers and acquirers
• Managed executive level accesses for country managers and above
• Closely Worked with Visa Rule team to waive off the rules for some clients

Project Manager for VISA Network (Singapore) in implementing of SCF and DAF Framework in Asia Pacific

• Created Standard operating process for Billing lines in SCF and DAF Framework
• Closing working with Global VISA team to understand various billing across global and Asia Pacific. To create BRD for Automated Billing across AP.
• Framed multiple Tableau dashboard for Country mangers and Senior Management.
• Worked in creating a waiver /Incentive Claiming process for all the issuers and acquirers.
• Managed executive level accesses for country managers and above
• Closely Worked with Visa Rule team to waive off the rules for some clients.


Project Manager for Kochi Rail Metro, Water Metro and Feeder Bus (AXIS)

• Created software note for group ticketing functionality at Automated Gates and TOM.
• Created SOP for Badge maker software which is used to print the name of customer on the NON Perso Card at the TOM Counter.
• Created works program for Water Metro Project and Phase 1 Extension.
• Working with Director and GM of KMRL to actively monitor the ongoing Metro extension project.
• Monitoring of 3 resources for day-to-day activities of the Software deployment and operational issues at metro CC level
• Manage implementation of multiple hardware, software projects across KMRL stations
• Working with Asis in developing new pass functionality (Special and discounted passes)
• Managing all the consortium members to deliver the critical items target date.


Project Manager for Chennai Metro Open Loop/Account based Ticketing (SBI)

• Working with MasterCard and VISA for Implementing Account based ticketing for CMRL
• Created RFP for TOM and TR Service Provider and evaluated the bids submitted.
• Created Standard Operating Process for SBI (Top up, Complaint Management, Refund and Replacement, Accounting, Inventory)
• Closing working with NCMC Team of NPCI for testing completion of Issuance, acquirer, AFCS and gate reader Certification

• Created Multiple BRD to improvise the existing functionality of the Kotak FASTag Product
• Created Process note that needs to follow for the issuance of the product to new as well as existing customer of Kotak at all the branches
• Managed authorization and clearing of transactions across stakeholder
• Trained all the partners and internal branch staff with the Kotak FASTag Module
• MIS to the senior management about competitors at Market place
• On Boarded Multiple Dealers on Kotak Issuance Channel
• Managed in Creating agent app for the partners for better selling experience of our product
• Reported the data requested by RBI regarding Prepaid instrument’s

• End to End Rollover and New Plaza on boarding with NPCI
• Working to extend the usage of tags across various sectors
• Conceptualized test cases for addition of new scheme
• Product presentations for banks along with EGCS system Monitor and analyse transaction volumes, decline ratios
• Resolve chargebacks and debit adjustment for acquiring banks and concessionaire End to End project implementation of NETC
• Worked on ICD 2.4 Improvement document and implementation at bank level
• Managed Audit Document to check Acquirer compliance to NPCI
• RuPay & Mobile Channel Products
• Strategic Relationship Manager of Scheduled Co-operative Banks
• Managed implementation of banks, disputes, and settlements
• Managed scheme level compliance across portfolio of banks
• Financial Inclusion of Co-op Banks through various NPCI products
• Managed switch migration project of banks
• Conceptualized and implemented first cash back scheme for smaller co-operative banks to increase activation and transactions
• Implemented COMBO Card project
• Data analytics of transactions performed, decline volumes, revenue earned through interchange, cost saved by adoption of digital channel

• Order Processing with the involvement of various internal stakeholders
• Maintaining the Service Level Agreement while orders processing
• MIS reporting to the Supervisor
• Process improvement basis feedback from internal and external teams Project Management tracker of client servicing and deliverables