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Omkar Sawant
Virar
Summary
Results-driven professional with several years of experience in the industry and a history of meeting and exceeding performance goals. Expertise in aligning team efforts with customer service standards and business objectives. Focused on maximizing productivity and streamlining processes through teamwork. Effective leader with strong organizational and planning skills.
Overview
6
6
years of professional experience
Work History
Officer Card issuance
BOBCARD LTD
Mumbai
09.2025 - Current
- Led a team of four to ensure timely and accurate ckyc submissions for employee onboarding.
- Executed two automation projects that reduced manual tasks and streamlined processes and got recognized by green card.
- Optimized offline application management for CSC, decreasing delays and enhancing accuracy.
- Ensured compliance with regulations in ckyc submissions and card issuance methods.
- Collaborated cross-functionally to improve backend operations through targeted process enhancements.
- Coordinated with departments to resolve discrepancies related to ckyc submissions.
Customer Service Executive
Mirae asset financial services
Mumbai
09.2023 - 09.2025
- Provided exceptional customer service by resolving compliance-related queries.
- Conducted customer calls to ensure accurate, updated information in system, enhancing data integrity.
- Maintained and updated reports in management information system to effectively track customer interactions.
- Assisted in verification processes to meet regulatory requirements.
- Managed KYC documentation mail process, sorting and distributing incoming mail to streamline compliance efforts.
- Collaborated with team members to enhance workflow and ensure compliance standards adherence.
Customer Service Executive
T & M consultancy (BOB financial)
Mumbai
12.2020 - 09.2023
- Managed comprehensive card dispatch process, ensuring precise and timely order fulfillment.
- Adhered to stringent security protocols in generating and managing secure card PINs.
- Partnered with vendors to guarantee efficient card production and mailing services.
- Facilitated seamless re-dispatch through meticulous verification of customer KYC documents.
- Promptly resolved issues concerning undelivered or returned cards, maintaining professionalism.
- Established strong security measures against fraud and unauthorized information access.
- Supported customers with detailed inquiries about card issuance and PIN-related concerns.
- Streamlined processes by collaborating with internal teams, resulting in improved efficiency.
Internship
Datamatics Pvt.Ltd
03.2020 - 06.2020
- Researched and gathered data to support senior analysts and project managers in delivering project outcomes.
- Collaborated with team members to streamline workflows, enhancing data accuracy and efficiency.
- Developed problem-solving, time management, and communication skills to contribute effectively to team projects.
- Used data processing tools to assist in various projects.
- Verified customers' tax-related documents and ensured accurate submission of tax filings in compliance with Canadian tax regulations.
Education
Bachelor of Commerce -
Mumbai University Viva College
Virar03-2019
HSC -
Viva College
Virar02-2016
SSC -
K.G. High School
Virar03-2014
Skills
- Card issuance processes
- Regulatory compliance
- Process optimization
- Data handling and processing
- Microsoft Office expertise
- Outlook proficiency
- Analytical research skills
- Project coordination
- Leadership and team development
Hobbies and Interests
- Keen to learn new technologies and software.
- Cricket
- Exploring new places and meeting new people.
- Playing chess
Timeline
Officer Card issuance
BOBCARD LTD
09.2025 - Current
Customer Service Executive
Mirae asset financial services
09.2023 - 09.2025
Customer Service Executive
T & M consultancy (BOB financial)
12.2020 - 09.2023
Internship
Datamatics Pvt.Ltd
03.2020 - 06.2020
Bachelor of Commerce -
Mumbai University Viva College
HSC -
Viva College
SSC -
K.G. High School