Summary
Overview
Work History
Education
Hobbies and interests
Accomplishments
Timeline
Generic

OMKAR SHIKHARE

Summary

I am a recent B.Com graduate with one year of hands-on experience in the online gaming industry as a Customer Service Gaming Agent. I pride myself on my professionalism and quick problem-solving skills, and I am dedicated to enhancing player experiences. My expertise in multichannel communication enables me to resolve complex player queries effectively. I am passionate about gaming, technology, and committed to continuous improvement.

Overview

1
1
year of professional experience
2024
2024
years of post-secondary education
3
3
Languages

Work History

Customer Service Gaming Agent

Flutter International
06.2024 - 07.2025
  • Company Overview: An online gaming company providing gaming services and support
  • Delivered exceptional support to players via live chat and email in a dynamic online gaming platform
  • An online gaming company providing gaming services and support
  • Advised users on game rules, promotions, and responsible gaming practices


PROMOTIONS :-

  • Resolved account, game, and transaction-related queries, ensuring satisfaction while aligning with company policies
  • Collaborated with IT, marketing, and operations to enhance overall customer experience
  • Provided actionable feedback on customer trends and emerging issues
  • Partnered with marketing teams to provide frontline feedback on customer behavior and preferences, helping shape targeted promotions and user engagement strategies.

Education

Bachelor of Commerce -

Guru Nanak Khalsa College
Matunga, Mumbai

Higher Secondary Certificate -

Gurukul College Of Commerce

Secondary School Certificate -

Sadhana Vidyalaya

Hobbies and interests

  • Learning new things
  • Reading books
  • Video games
  • Sports

Accomplishments

  • High-Volume Player Interactions: Successfully handled high-volume player interactions with consistent positive feedback
  • Improvement of Issue Resolutions: Contributed to the improvement of recurring issue resolutions via team collaboration
  • College Event Participation: Participated in scripting and volunteering for college events such as 'NAZARANA,' promoting leadership and public engagement

Timeline

Customer Service Gaming Agent

Flutter International
06.2024 - 07.2025

Higher Secondary Certificate -

Gurukul College Of Commerce

Secondary School Certificate -

Sadhana Vidyalaya

Bachelor of Commerce -

Guru Nanak Khalsa College

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OMKAR SHIKHARE