Omkar Shinde

• Troubleshoot and resolve networking issues to minimize downtime.
• Perform basic troubleshooting (logs collection, identifying obstacles, debugging) and escalate to L2 when needed.
• Address issues like packet loss, link flapping, outages, and latency.
• Use internal ticketing systems to resolve daily network connectivity problems.
• Updated and maintained databases with current information.
• Worked with cross-functional teams to achieve goals.
• Set up NMS tools and monitor branch performance (bandwidth, signal strength, packet loss, availability).
• Maintain network-related SOPs and share knowledge to enhance team skills.
• Coordinate with vendors to ensure timely delivery and setup of network equipment and services.
• Monitor network performance and manage wireless setups, including access points and security configurations.

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