Omkar Shinde
Badlapur
Summary
Results-driven Employment Screening Officer with expertise in background verification and client communication at eeChecks Pte Ltd. Proven ability to enhance team performance through strategic training and quality assurance. Skilled in problem-solving and leadership, consistently delivering comprehensive reports and resolving discrepancies to exceed client expectations.
Overview
8
8
years of professional experience
Work History
Employment Screening Officer
eeChecks Pte Ltd (Payroll: Husys Consulting Limited)
Mumbai
03.2024 - Current
- Delivered invitation emails to candidates for timely updates in BGV forms.
- Created and maintained candidate profiles in BGV portal and company database.
- Sent BGV request emails to HR representatives of verifying organizations.
- Coordinated with HR and analyzed feedback to identify employment discrepancies.
- Prepared comprehensive background verification reports for clients and internal teams.
- Managed daily client queries, providing timely updates and maintaining professional communication.
Process Specialist - Process Management Ops
IDfy
07.2019 - 03.2024
- Company Overview: Baldor Technologies Pvt. Ltd.
- An experienced Process Specialist with exceptional skills in providing training, clear communication, monitoring operations, and ensuring high-quality closures through auditing QA failed cases.
- Excellent knowledge of employment background verification process for various industries.
- Managing Key Clients like Axis Bank, HDFC Bank, etc.
- Verifying the employment history of candidates for clients and coordinating with HR and analyzing HR feedback for identifying employment discrepancies.
- Developing a strategy for the team, providing necessary training to team members, and ensuring clear communication of instructions.
- Gathering and considering team member's feedback.
- Monitoring team member's participation and assessing the effectiveness of training.
- Overseeing day-to-day operations.
- Generating MIS reports to update the higher management on the team's progress.
- Conducting audits of QA failed closures for employment and providing feedback to maintain closure quality.
- Baldor Technologies Pvt. Ltd.
Customer Service Executive
Intelenet Global Services Pvt. Ltd.
11.2017 - 06.2019
- Managed customer service operations, addressed and resolved customer complaints.
- Maintained strong product knowledge to improve customer support.
Education
Bachelor of Commerce -
University of Mumbai
01.2017
Skills
- Problem solving
- Background verification
- Client communication
- Training and development
- Strategic thinking
- Multi-tasking
- Quality assurance
- Leadership skills
Personal Traits
- Passionate
- Motivated
- Adaptable
Timeline
Employment Screening Officer
eeChecks Pte Ltd (Payroll: Husys Consulting Limited)
03.2024 - Current
Process Specialist - Process Management Ops
IDfy
07.2019 - 03.2024
Customer Service Executive
Intelenet Global Services Pvt. Ltd.
11.2017 - 06.2019
Bachelor of Commerce -
University of Mumbai
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